Microsoft Service Pack - Computer won't install.
zandar
Posts: 929
Forum Member
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I keep getting updates from Microsoft about .Net Framework 3.5 Service Pack and numbers KB951847x86 & KB2804577.
I click to update these and it then tells me that the update has failed to install. I then tried to uninstall .Net Framework 3.5 - which is already on my computer - and it would not delete. (I thought that by getting rid of this, the new update would install).
I have just phoned Microsoft, got someone with an Indian accent (of course), explained the problem & he then hung off! Hmmm...
What should I do? I use Firefox - does that have any bearing on this issue?
I click to update these and it then tells me that the update has failed to install. I then tried to uninstall .Net Framework 3.5 - which is already on my computer - and it would not delete. (I thought that by getting rid of this, the new update would install).
I have just phoned Microsoft, got someone with an Indian accent (of course), explained the problem & he then hung off! Hmmm...
What should I do? I use Firefox - does that have any bearing on this issue?
0
Comments
Options are
-to download the updates manually http://www.microsoft.com/en-us/download/details.aspx?id=22 and http://www.microsoft.com/en-us/download/details.aspx?id=39006
-try again to uninstall it. in control panel and install a later version
-umm can't think of any more really.
nothing to do with firefox btw.