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Facebook has said my account has been hacked

SazzybluegirlSazzybluegirl Posts: 212
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in General Discussion #1
hi,
wonder if anyone can help tried to access my Facebook account last night and couldn't get on as access was denied "Due to your account may have been hacked" has this happened anyone else?
Wanting me to sign on with the computer that i set the account up with which was the computer i was logging on with. (but have had a clean done on my laptop)
If i can't do that it's looking me to scan documents to verify who i am.
Have asked around my friends and no-one has heard of this. Quite new to FB so would appericate a bit of help.
Thanks

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    gentleguygentleguy Posts: 16,358
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    #2
    i think its best you go to the advice section of digital spy, but i hope your problem gets sorted out who are these horrible hackers.
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    CaldariCaldari Posts: 5,890
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    #3
    If Facebook had been 'hacked' then it would be all over the news. The more likely scenario is that somebody has guessed your log-in details or you've been phished.
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    SazzybluegirlSazzybluegirl Posts: 212
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    #4
    Thanks to both of you maybe i'll try the advice section
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    jenziejenzie Posts: 20,821
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    #5
    is this through an email, or the actual site?
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    [Deleted User][Deleted User] Posts: 5,432
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    #6
    Just click on help at Facebook and type hacked account - it will talk you through getting back and securing your account
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    SazzybluegirlSazzybluegirl Posts: 212
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    #7
    jenzie wrote: »
    is this through an email, or the actual site?

    Through an e-mail.
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    SazzybluegirlSazzybluegirl Posts: 212
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    #8
    Throgmorton1 wrote: »
    Just click on help at Facebook and type hacked account - it will talk you through getting back and securing your account

    Thanks will try that
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    Early BirdEarly Bird Posts: 2,147
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    #9
    Sazzybluegirl wrote: »
    Through an e-mail.
    It's a phising scam, don't click on the link in the email!!!!!

    I get them from my NatWest bank - the fact is, I've never banked at NatWest... Probably some guy in Nigeria wanting to get access to your details, and rob you blind...
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    Pandora 9Pandora 9 Posts: 2,350
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    #10
    My fb account was hacked about 3 years ago so I left. I rejoined before christmas and it was hacked again so I won't be rejoining.
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    SchmiznurfSchmiznurf Posts: 4,434
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    #11
    Sazzybluegirl wrote: »
    Through an e-mail.

    Never pay attention to an e-mail claiming it needs account details from you as the companies would never ask for them. They just want to steal your details and find a way to steal money.

    I get e-mails like it all the time, from multiple banks I don't bank with, online gaming accounts I don't even have, paypal, youtube and facebook.

    Ignore them all and go to the website your account is on and log in and if there is a problem you will see it there.
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