Options
Insurance claim
Goodboy2686
Posts: 76 Forum Member
✭
Hi,
My computer fell and broke, the screen, hard drive, cd writer all broke. I claimed on my insurance and they asked for it to be sent to them. I packed it up and sent it to them. I got called today to say that they will pay out for the original damage but that further damage had happened in transit and now the computer is irreparable. The money they are offering will not cover the cost of a brand new computer to replace the one I sent them. I marked the box as fragile and labelled it correctly with which way it was supposed to stand. I asked the insurance company for pictures of the damage, they have sent me 3 pictures of them opening the box, no damage is shown to the box and no damage is seen to the computer in these pictures, I'm not sure what to do as i am confident it was packed sufficiently. I am thinking the insurance company are trying to save money and not pay out for a new one as they are offering what Apple had said was needed prior to me sending it to them, I put the apple invoice in with the computer. Do I have any rights with this?
My computer fell and broke, the screen, hard drive, cd writer all broke. I claimed on my insurance and they asked for it to be sent to them. I packed it up and sent it to them. I got called today to say that they will pay out for the original damage but that further damage had happened in transit and now the computer is irreparable. The money they are offering will not cover the cost of a brand new computer to replace the one I sent them. I marked the box as fragile and labelled it correctly with which way it was supposed to stand. I asked the insurance company for pictures of the damage, they have sent me 3 pictures of them opening the box, no damage is shown to the box and no damage is seen to the computer in these pictures, I'm not sure what to do as i am confident it was packed sufficiently. I am thinking the insurance company are trying to save money and not pay out for a new one as they are offering what Apple had said was needed prior to me sending it to them, I put the apple invoice in with the computer. Do I have any rights with this?
0
Comments
http://financial-ombudsman.org.uk
Raise a complaint with them and if it's not satisfactorily dealt with after 8 weeks then you can refer it on to the ombudsman.
I don't know how home claims work as I deal with motor but mostly they will pay out a current market value for a car. So in essence they would allow you to buy a similar age and spec car again less the excess on your policy.