Coming back to Virgin

TIVO_YORK99 · 26/08/13 - 13:43

I'm currently with Plusnet and they've changed their terms of service so allowing me to cancel the contract.

I've not been happy with them since I joined. I was promised 54meg download and 15meg upload of which I actually got 36mg download and 5meg upload.

I've re-signed up with Virgin as at least I know I'll get the speeds quoted.

Couple of questions :

Will I get the new superhub 2?, I've signed up for the 30meg broadband.

Its an 18 month contract, will my price rise by £2.50 in October or will it stay the same as I've signed up for. Will be annoying to go up after one month - didn't see anything about a price rise during signing up.

Thanks.

dannylau · 26/08/13 - 17:58

You only get SH2 on 60meg and above

not sure about the price rise

TIVO_YORK99 · 26/08/13 - 18:14

Thanks for the reply.

Not to worry about the SH as I'll probably only use it in modem mode anyway.

I'll wait and see re the price rise.

[Deleted User] · 26/08/13 - 20:33

I'm pretty sure you'll get the price rise unless you make a fuss. Phone them and ask them and make sure they know you're not happy. If you ask for nothing you'll get nothing.

Steven L Hunter · 26/08/13 - 22:37

If you are getting 36Mbps on Plusnet and are moving to Virgin 30Mbps then that is going to be slower? Or is it working out cheaper for Virgin?

TIVO_YORK99 · 28/08/13 - 02:50

Yes, its half the price with Virgin (with the new customer offer and topcashback etc.)

Will be a bit annoyed about the rise - they don't mention it at all when you are signing up.

Hey there!

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