Options
Tesco clubcard coupons query
Pretty trivial this but someone may know. From time to time we receive coupons from Tesco. These will be money off or double points etc.
Recently we have also had ones that just say "FREE xxxx". The latest one is for a free fruit salad. We do all our shopping online so I don't know what would happen if I used the coupon in store. Anyway when I do our order it shows the available coupons but for each free one it always says "your order has not qualified to redeem this ecoupon". I have no idea what it is we have to do to qualify as the coupon is not dependent on buying anything specific and the coupon has no restrictions on it and is in the correct data range.
Just wondering if anyone else has had these particular coupons and used then online and if you are supposed to do anything specific to get your free product? Oddly I'm getting the same message now on a "double points" coupon. I've read the T&C and can't find anything there either. I'm wondering if there is a minimum spend but I can't find anything.
Recently we have also had ones that just say "FREE xxxx". The latest one is for a free fruit salad. We do all our shopping online so I don't know what would happen if I used the coupon in store. Anyway when I do our order it shows the available coupons but for each free one it always says "your order has not qualified to redeem this ecoupon". I have no idea what it is we have to do to qualify as the coupon is not dependent on buying anything specific and the coupon has no restrictions on it and is in the correct data range.
Just wondering if anyone else has had these particular coupons and used then online and if you are supposed to do anything specific to get your free product? Oddly I'm getting the same message now on a "double points" coupon. I've read the T&C and can't find anything there either. I'm wondering if there is a minimum spend but I can't find anything.
0
Comments
rant over
That is odd. If you had already used it then it wouldn't be on the list. I know in the past when I have had queries I email Tesco. Their customer service is great and sometimes you get a little extra for the hassle.
Never had an issue before but just tells me my order doesn't qualify. Will contact them if necessary.
I was wondering about that too but all the all other vouchers with different start dates clearly state that on the voucher and in my eWallet as well. See what happens next week when I try it again.
I do Tesco groceries on line and had a similar problem with claiming double points. It said I had already used it the maximum number of times. On phoning, they just awarded me the points with no further questions asked.
Same here, wondered what was going on.
Same here!, they drive me mad at times!, I am either too early with them or too late!... i usually end up giving them to the cashier to bin them!, but what i want to say to you op is!, 'take a look on your clubcard', i think you should find a customer service telephone number on there, give them a ring and get a direct answer to your query!, ;-)
Well this thread prompted me to do my Tesco order, and I've also got the same thing (the post I made earlier was for a different occasion !!!)
this is the screenshot
"Double Points when you shop in store or online at tesco.com/groceries
This coupon is available for 1 more order(s)
Your order has not qualified to redeem this eCoupon."
Expiry is 23/2/2014. My order total is £54. I'll give 'em a call today.
Mind you they might having a bad day. My diced Chorizo says 'Save money. Was £2.50. Now £2.50"
Rang a few minutes ago. They are going to give me the 70p for the cat litter, and double the clubcard points, but won't be able to do it until tomorrow, when the order is due, and after my card has been debited.
He told me they've been having issues with some of the vouchers.
Just checked it, and so's mine now. Although the 70p off for the cat litter, has morphed into just 40p.