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Sky+ PVR2 Sound is Skipping on Recorded Programmes
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[Deleted User]
Posts: 31 Forum Member
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Hi,
Recently the sound seems to be skipping on my recorded programmes.
Not all the recorded programmes tend to have the problem though.
It seems to be getting worse though like a screeching sound now and also a horizontal like appearing whenever it skips whereas previously it just skipped the dialogue for a couple of seconds.
I rang Sky and they said the skipping is not a problem with my SKY+ box but a known software problem that they are investigating. In the meantime, they suggested that I moved up a couple of channels on my remote when it happens or reset my system?
Also, how do I find out how to reset my SKY + system?
Paul
Recently the sound seems to be skipping on my recorded programmes.
Not all the recorded programmes tend to have the problem though.
It seems to be getting worse though like a screeching sound now and also a horizontal like appearing whenever it skips whereas previously it just skipped the dialogue for a couple of seconds.
I rang Sky and they said the skipping is not a problem with my SKY+ box but a known software problem that they are investigating. In the meantime, they suggested that I moved up a couple of channels on my remote when it happens or reset my system?
Also, how do I find out how to reset my SKY + system?
Paul
0
Comments
A mains reset is simply turning off at the plug, then turning back on after 30 seconds.
Hope that helps,
Tom
It is 4.00o
Paul
Can you tell me how long people have been having this problem for?
Thanks
Paul: Right, you are not on the latest software (nothing to be worried about, many boxes seemed to have 'missed' this update), so you will need to do a forced download. It is quite easy, and carries very little risks.
To do it:
1. Unplug the box (the box only) from the mains
2. Wait 30 seconds
3. Plug back in, while holding the BACKUP button on the FRONT OF THE BOX.
Many people have held the button on the remote, therefore the update will not succeed
4. Wait about 20 seconds, until all 4/5 lights come on the front of the box, then release the backup button.
5. It will take about 7 minutes, and when it has finished, you *should* be on 4.01a.
Hope that helps,
Tom
It started with Ch4, then More4, then Sci-fi, then MTV, and now it's affecting some of the movie channels.
I've had this problem since Ch4 went offline over the xmas period, since then the skipping started and has now started to move across channel.
Has anyonne tried doing a Full System Reset to se eif it's fixed the problems?
It's mainly on c5, sky one and uk gold and it's getting worse, very unwatchable
I'm not sure what sky plus box i have - can anyone offer any advice/help? it would be much appreciated
sparkie
Yes I have and it didn't work I now officially hate my amstrad Box curse you Alan Sugar !
I had my Amstrad PVR2 replaced with a Refurb Pace PVR2 and until witnessing it myself I wouldnt have beleived the difference. The Pace is great, its got slight fan noise (only very occassionally) but I can handle that. The Amstrad never had fan noise just random loud hard drive noise.
I have an Amstrad box which is under warranty, but i Added a larger drive.
Do you think Sky will replace the box if I complain enough? If they do, will I get a pace box? Or will i get another crappy refurb amstrad box?
Really annpoying though as I have TONS of stuff on the drive, and just don't have enough time to watch it.
got enginner coming on Saturday...be interesting to see what he says the problem is
by replacing the drive, you would have invalidated the warranty. Let's hope you get a sympathetic engineer
I am slightly reluctant to do this as upgrading the software to 4.01a doesn't seem to eliminate the problem and from what I have read about all the people who are experiencing problems with Amstrad boxes and software upgrades, will it make matters worse.
Are Sky still working on eliminating this skipping problem or is the update to 4.01a the most up to date solution (and last solution) available?
When did this skipping problem start for most people and what caused it initially?
I have had my Sky + box since Sept 2004 and I think it only started in 2006 although I have had the problem so long now and just lived with it, I can't remember exactly. I know for the first 12 months, I didn't have any major problems (only had to do a full system reset once).
If the problem was caused by some upgrade Sky did, then would I not be entitled to a new replacement Sky + box like a Pace which doesn't have the problem? My 12 months warranty has expired though so guess no point in going there.
I have an Amstrad DRX180 if that is relevant.
Thanks,
Paul
I decided to take the plunge and ordered a Pace from an online store for under £150 and installed it myself, it took all of five minutes. I must admit it was money well spent and I don't regret taking the decision one little bt.
Not a single problem in the couple of months I have owned it, faster response to the remote and not a single sound drop out or synch problem.
Robin
Icarus,
Any news on what the problem was ?
I've got the same problem, but don't fancy the £65 call out fee, has any one got a definitive answer to what is causing this ?
Spretz
Just for information I also have an amstrad on 4.01a. This problem is really frustrating. Is there any way to downgrade the OS version manuall somehow to a version that works? Does a disk format or anything else help solve this or are we in the hands of Sky until a fix is provided??
Very frustrating!
Cheers
N
Now it seems more prevalent, and the ITV 1 symptom has started to creep back in too. I've got 4.01a now and as I say it's not better, It's worse !
N
I've been on to Sky about this and they're insisting it's not a known problem and that it's likely to be my box that is faulty and needs an engineer call out. But surely if this was the case it would happen on every channel.
Lately I have been getting small breaks/jumps in sound and vision when watching recordings. It seems to be worse when I was dual-recording.
Any thoughts?