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Am I entitled to recompense
Seth1
Posts: 676 Forum Member
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I went to a show recently. I ordered two upper level tickets for my OH and myself but the studio messed up my ticket order and issued me with separate seats, one for the stalls. Stupidly I never checked the tickets before the show and when we went through to the upper level, the usher told me that I had the wrong ticket. I tried to explain that I had ordered two upper level tickets, but he said there was nothing he could do as the rest of the seats had been taken. So my OH took the stalls and I had the seat in the upper level. I wasn't best pleased to say the least.
Anyway, I have contacted the studio regarding this matter and they are denying any booking system errors or any such thing, but I'm certain I ordered correctly, and why would I order two vastly separate seats without there being an error on their part. Should I be entitled to recompense because otherwise I'm going to have to look into recovering this money by other means.
Anyway, I have contacted the studio regarding this matter and they are denying any booking system errors or any such thing, but I'm certain I ordered correctly, and why would I order two vastly separate seats without there being an error on their part. Should I be entitled to recompense because otherwise I'm going to have to look into recovering this money by other means.
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I doubt it since you admitted to not checking the tickets.
Regardless of the seating arrangements, you did both see the show anyway, so why would you be entitled to your money back? At best, you might be able to get a partial refund as a goodwill gesture. Not sure what you mean by 'other means' but if you are implying some sort of legal action then good luck!
Oh right, so I have to be ready for the gesture in order to get it. That's something at least. BIB. More like illegal action if they don't give me sufficient notice
BIB At a subconscious level when you ordered the tickets - maybe you didn't want to sit next to your OH and it transferred into reality when you accidentally ordered the wrong tickets.
When I go on Ryanair I've 'accidentally' booked seats for me and the OH in different areas:p
What I'm getting at is I'm due some recompense here, because the ticket issuing company issued me with the wrong tickets. They'll stay quiet and amongst themselves as that's what they're like. They have massive backing from their investors so why should they bother about a nobody couple when they can get away with it. They've clearly ****ed up their ticketing system and in opening their doors to theatre goers they are actually enticing people who are unaware of their issuing methods to part with their money. They are stealing robbing bastards and if I catch them at it again I'll take a Samurai sword to their hands
Unless you have a screen shot of the booking page showing you put 2 in the tickets at xxx price range (instead of a 1 by 2 different price ranges), I doubt you could prove that you requested 2 tickets in the same place.
What I'm getting at is I was GIVEN two tickets in separate areas. Therefore, I am entitled to get my money back for the difference on the other ticket as we were separated. You can't just give someone two tickets and then pretend that they weren't paid for in the same place
Whenever I order anything on line, I always take a screenshot of the final page with the details on it. Obviously, if you then get a confirmatory e mail, that becomes superfluous. But either way you then have evidence in the event of an issue later.
Organisations these days, will fight like tigers to prove they are not at fault, and only hard evidence will rebut them, whereas 20 odd years ago, they would just hold their hands up, admit it without a fight, and offer an apology. Don't quite know why things have changed but they have.
So you have to be careful every single step of the way.
If you still have the tickets and there was a difference in price between where you had ordered and what you actually got, that is hard evidence.
If the event was nearly sold out there may only have been single seats left when you ordered.
Again, why would I order separate seats. Why would I be satisfied with taking my seat in the gallery when my wife has to sit in the stalls.
In my experience venues never allow you to book seats in different parts of the auditorium at the same time. You can usually book seats in one area, then try another area and if you get better seats there cancel the first ones. Although the OP's story sounds a bit odd it would be even odder to be sold tickets for completely different sections without being told about it.
And that only peripherally incudes the argument 'well why would I order seperate seats' - it isn't proof, and it's not for a company to second guess intention. If you didn't actually book two seats together before you pressed send, case dismissed.
I've ordered seats in different areas of an auditorium before, although acceptedly not single ones.
There is only one person at fault in all of this this and that person is YOU.
You need to wind back slightly to the question several people have asked you...
Did you receive a booking confirmation when you booked the tickets ? What does it say you have actually paid for ?
No. You're entitled to nothing. You either ordered the wrong tickets, and then you failed to checked when you got your confirmation mail (as you've admitted).
Quite often the confirmation mail is asking you to double check that everything is as you requested, if not, then to contact them. You did neither so it's all your own fault.
Giving good service is common sense as it begets more custom. No company sits there rubbing their hands together with glee and making 'Mwhahaha' sounds just to piss you off.
What planet are you on!?
No, they're really not.
I think it's pretty clear that you need help of some kind.
Get some therapy now!
If, as seems likely, it was nearly fully booked and the only seats left where single ones then there is nothing wrong with the the website allocating seats in this way. From a UX point of view perhaps there could have been a warning that the seats where not together, but the company has done nothing wrong.
Essentially its all the OP's fault. If he complains he might get some free tickets or something as a gesture of goodwill, but he doesn't actually deserve anything.
Cost him thousands and nearly broke a marriage.
He even got a new application approved less than two years later without problem. But it's the principle you know. He was just right (actually he wasn't, and it had no actual effect on the result, but that's beside the point to him).
Sometimes things simply aren't worth pursuing. There's a life to live .....
Do you have any proof you booked two tickets together? Surely you would have received an email confirming the booking, so what does it say? If you look on your account on the website, is there a booking history you can check? Does the amount of money you paid for the tickets on your bank statement match the face value of the tickets (disregarding booking fees etc)?
If you don't have any proof that the tickets provided were in the wrong place or that there is a discrepancy between the money you spent on them vs face value, you don't really have a leg to stand on. You should have checked the tickets when you booked them.
Agreed it's hardly likely that you would want to book two separate seats (though I like the Freudian suggestion