Whoever is in charge of billing at Virgin Media needs firing!
Boy oh boy. This needs some explaining so here I go:
I'm currently on their base broadband package with phone- So I should be charged at £14.50 a month. However, when I logged online and checked my bills since February of this year, I was being charged (excluding phone calls and landline) £16.15 for my broadband.
You can imagine my surprise at this, so I naturally phoned virgin to make a complaint about this. At first I was told by the lady on the line that there was a price increase a few months ago and hence the price I was paying. I corrected her by citing THEIR OWN website and the price it has on there.
She then tried to fob me off by saying that the price I was on their website was a promotion for new customers only. I then calmly countered her by saying that there is a promotion on their website- 6 month subscription for £7.25 which then reverts back to £14.50 after that period- So therefore I should be paying £14.50.
She then put me on hold, clearly frustrated that I wasn't believing any of the lies she was spewing, so that she could go and speak to her manager. After what seemed like 10 minutes, she finally got back to me and said that because I had 8 month left on my contract, that they'll be charging me from now on the correct amount and giving me a two pound credit on my next 3 bills for the amount the overcharged me. But the way she said it was as if she was offering me a special offer... Erm no... you are going to be charging me the amount you should have charged me in the first place.
Thieving bastards. If I didn't check up on my bills, then they would have happily carried on overcharging me for a fixed price package! More fool me for trusting that a huge company like virgin would at least charge customers the correct amount each month! Shocking, I've learn't my lesson and will be keeping an eye on my bills.
I mean who the hell is in charge of billing at virgin? Do they not know their own pricing? Idiots!
:mad:
I'm currently on their base broadband package with phone- So I should be charged at £14.50 a month. However, when I logged online and checked my bills since February of this year, I was being charged (excluding phone calls and landline) £16.15 for my broadband.
You can imagine my surprise at this, so I naturally phoned virgin to make a complaint about this. At first I was told by the lady on the line that there was a price increase a few months ago and hence the price I was paying. I corrected her by citing THEIR OWN website and the price it has on there.
She then tried to fob me off by saying that the price I was on their website was a promotion for new customers only. I then calmly countered her by saying that there is a promotion on their website- 6 month subscription for £7.25 which then reverts back to £14.50 after that period- So therefore I should be paying £14.50.
She then put me on hold, clearly frustrated that I wasn't believing any of the lies she was spewing, so that she could go and speak to her manager. After what seemed like 10 minutes, she finally got back to me and said that because I had 8 month left on my contract, that they'll be charging me from now on the correct amount and giving me a two pound credit on my next 3 bills for the amount the overcharged me. But the way she said it was as if she was offering me a special offer... Erm no... you are going to be charging me the amount you should have charged me in the first place.
Thieving bastards. If I didn't check up on my bills, then they would have happily carried on overcharging me for a fixed price package! More fool me for trusting that a huge company like virgin would at least charge customers the correct amount each month! Shocking, I've learn't my lesson and will be keeping an eye on my bills.
I mean who the hell is in charge of billing at virgin? Do they not know their own pricing? Idiots!
:mad:
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Comments
I know they did. I was paying £13 something, I should have been paying £14.50 after the rise... not £16.15! Daylight robbery
So it is quite possible for the same set of services to cost different amounts depending when they were taken out.
However this is correct as you are notified of price changes to the package you are on before it happens so are then able to take action at that point
And as to Virgin's annual price rise being way above the rate of inflation...
What it comes down to is that, basically, if you never checked the website, as you did, you could end up paying many 10s of £££ more than newer customers, precisely because Virgin work it that way.
I'd say the guys and gals in billing, far from expecting to be fired, instead look eagerly to their annual bonus!