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Trying to Cancel Sky On Phone.....
I have been trying to cancel Sky for the last 2 days. Last night I was on hold for a hour and so far tonight 15 minutes, getting REALLY annoyed. After 60 minutes on hold last night I tried to call on my mobile, going through the options gave me a "this department is now closed" message, meanwhile my landline was still on hold.
Any advice on how to speed this up?
Any advice on how to speed this up?
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Do it on the chat link on your Sky account web site.
Took me 15 minutes and was free.
Assuming you really want to cancel.
They may not offer the retention deals cancellations on the phone would do, but we were leaving anyhow so not looking for a deal.
I remember when a call to cancellations would get you connected within seconds.
When I go on the chat link they say they cannot downgrade (or cancel) and that if you want to do that you have to phone or have them phone you.
It's all too much hassle so I've decided not to do Sky Sports next football season, I spend too much time watching football when I could be doing something more useful.
http://www.sky.com/shop/terms-conditions/tv/
(Sky Talk & Broadband terms & conditions also now refer to webchat as a valid cancellation option)
I guess time will tell what the t&c's state when/if they give notice of the change to existing customers, as the Telegraph's article appears to suggest that Sky will do this summer.
I emailed that address on Monday night after an hour on hold when the department was actually closed and have yet to receive a reply.
One of the cancellations team called my this morning so the cancellation has been applied now. Such a farce having to jump through hoops to leave a service you are paying for.
They should take a leaf out of other services that allow easy online cancellations, assuming you've met any minimum contractual obligations.
That is not what happened to me a few days ago.
Went onto chat, explained my reasons, they were fine. After 15 minutes of chat they gave me a date when the 30 days would end, told me what my final bill would be via direct debit (though in the end they took out the usual sum) and that was that.
Checking my services via My Sky a day later revealed that they had set a date (the date given via chat) when the service would end.
I received an e mail telling me the same thing.
At no point was I asked to call any number.
Though, as noted, I was not looking for any retention deals. Just to cancel.
You are all starting to make me wonder if I really HAVE cancelled now given how easy and cooperative they were on chat.
So in my case I must have gotten through to the right person or just been lucky.
Thank goodness the 03 numbers are on my anytime calls with BT:)
Twice I've cancelled Sky Sports and each time I was on the phone for about 45 minutes while they tried to keep me with all kinds of offers.
I have decided I will not be rejoining Sky Sports again partly because of the hassle when I want to cancel again but also, like you, I realised I was spending far too much time watching football games.
Make sure you make it crystal clear that you want to cancel and they should not waste your time by phoning you. Be sure to include all the details they could possibly require and a photocopy of (e.g.) your driving licence to prove your identity. Keep a copy of your letter and the signed-for delivery slip.
If they do phone you, simply say "This is harassment. I have cancelled my account. I gave you the required notice by letter. Please confirm the final date of contract" and keep repeating that. They have no legal right to delay or deny your written cancellation.
(I'm told that the way to avoid any hassle is to write stating that your company is posting you abroad next week and would they please send an engineer to install the dish at your new residence! Cancellation will be immediate.)
They then phoned me tonight on my mobile wanting me to come back and tried to offer me a discount again. What a cheek.
I just hope I don't get anymore calls.
I was paying £70 a month.
The only offers I see are when I log into MySky which is still active where I can see the old bills.
If I had to plead and beg for an hour on the phone to cancel my subscription I think I'd be mad as hell by the end of it!?!?
Its obvious here that sky customers are leaving in their thousands mainly because of price and having to pay extra for a HD service . Also noticed a big uptake in F5 boxes on ebay
Will be swapping my BB and telephone package next as there are some very good deals for new subscribers.
I cancelled Sky Sports a couple of days ago. On their website I requested a call from them stating that I wanted to change my package. On hearing I wanted to downgrade I was passed to someone else who handled it politely and efficiently.
I had to laugh when she said, 'I'll now ask you some questions about your household and lifestyle'.