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Carphone Warehouse and the PAC code
jammers
Posts: 4,290 Forum Member
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Trying to get your PAC code is a flipping nightmare - one guy spent 20 minutes trying to convince me to stay and I eventually hung up - it then took me another 15 minutes to get the address you have to write to to get them to do it.
Why they don't provide it over the phone is a joke and is driving me to distraction!
Why they don't provide it over the phone is a joke and is driving me to distraction!
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Carphone warehouse are a service provider for o2.
They sell the contracts, they are not the network. You should speak to 02, not Mr Dunstone's little business. 02, will supply the PAC code. The PAC is given to the account holder. CPW are NOT the account holder. You are.
No, you are wrong. You can be with o2 direct or with o2 through the carphone warehouse. If you sign up to 02 through the CPW they are the company that bill you, run your account and provide you with your PAC code.
It all harks back to the days when there was only Cellnet and Vodafone. They had to sell their services through third parties who delt with billing etc. Phone 4 U also run the same system as CPW.
......
The process was:
Ring CPW
They give you a disconnection notice number
Which you quote when you write to the address they give you.
2 weeks later (approx) you get your PAC code.
Very long winded, the process gets longer and longer each year. At first they gave it to you on the phone as soon as you rang - no good reson why they cant do that now
Took just over a week in the end. I was willing to listen to what they could offer me but made getting the PAC code so difficult I decided I was definitely off.