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Problems with Halifax
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[Deleted User]
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Has anyone else had problems trying to log on to Halifax online banking today? I've been unable to sign in all day.
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[Deleted User]
Posts: 48 [Deleted User]
Posts: 48
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Me and my mate have both tried and both are getting the same message. I've also had an email titled Account Status Notification apparently from the Halifax as well, saying my online account has been suspended and to restore access by re-updating my records.
I am not clicking on the link as I suspect this is a scam email. I will try again to get online when I get home, it could be our work PC causing problems as most of the systems in here have been playing up today!!!
I posted a while back that my visa card wouldnt work for online payments. I went in to ask for help and they said there was nothing wrong with it and it should work - it didn't! So I closed the account. I've got no faith in them as a bank so I moved to Lloyds and so far so good.
Ironically, Halifax is part of the Lloyds banking group (as is the Bank of Scotland).
The HBOS (Halifax Bank of Scotland) processes were recently (may still be in the process of being) aligned with the Lloyds processes.
Is their online banking due to change any time soon? Got a Student Mastercard for them, cracking APR considering my age!
I use the Bank of Scotland's interface to the internet service and that fairly recently underwent some cosmetic changes as well as some unavailability while back-end systems were reported to be getting "switched over".
I've observed no significant change in the functionality available.
Thanks!
Just a word of warning. No bank will ever send you a security warning with a link. All these Emails are scams.
Who will completely ignore it!
Do you know that when you set up your account with the Halifax, the very first thing they say is that they will NEVER ask you for your password. Yet step 3 of their process - they ask you for your password to set up your account. I told them to get stuffed at this point and went to the Clydesdale Bank! At least the staff of the Clydesdale Bank actually care about customer service unlike the Hellifax.
A slight distortion of the facts. They say they will never ask for your password in an email. Not they will never ask for it online. Otherwise how would you log in each time? Perhaps take the time to read and understand before you get in a needless strop and change banks.
I has a savings account of about £30K maturing and even though it said in the letter 'pop into your local branch' the person I saw was unable to even find the account on his computer. What's more, he refused to phone HQ to enquire about it for me.
I ended up ringing HQ myself and asking for the account to be closed and a cheque posted to my address.
Their actual words were: "We will never ask you for your password" They never mention e-mail, phone banking, whatever just "NEVER" - Full stop!
I shifted accounts because this was another in a long list of problems with the hellifax. Totallly useless bank - no wonder they went down the tubes.