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Humax Direct have closed

ds_readerds_reader Posts: 10,353
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Does anyone know the story behind Humax Direct closing?

Have the level of sales fallen so low it is too uneconomic to continue.
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    Mickey_TMickey_T Posts: 4,962
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    Despite your inane and irrational dribble criticising Humax at every opportunity, you'll be annoyed to know they're just having a bit of a revamp of the website and will be back shortly. :D
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    ianjhianjh Posts: 53
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    Mickey_T wrote: »
    Despite your inane and irrational dribble criticising Humax at every opportunity, you'll be annoyed to know they're just having a bit of a revamp of the website and will be back shortly. :D

    Ah thanks very much for that information Mickey, I thought it was my browser playing up!
    Looking to purchase an additional box - always a bargain to be had there!
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    ds_readerds_reader Posts: 10,353
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    Mickey_T wrote: »
    Despite your inane and irrational dribble criticising Humax at every opportunity, you'll be annoyed to know they're just having a bit of a revamp of the website and will be back shortly. :D

    What is the source of that guess or is it down to Humax simply operating to lower standards in not having information of to that effect on their Humax Direct web site?
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    Mickey_TMickey_T Posts: 4,962
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    It's not a guess, it's there in black and white on their UK Facebook page. :D
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    Max DemianMax Demian Posts: 1,642
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    Mickey_T wrote: »
    It's not a guess, it's there in black and white on their UK Facebook page. :D
    Oh well if it's on Facebook it must be true. :rolleyes:
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    Mickey_TMickey_T Posts: 4,962
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    Max Demian wrote: »
    Oh well if it's on Facebook it must be true. :rolleyes:
    So you're suggesting that Humax UK are LYING on their Facebook page then?
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    Nigel GoodwinNigel Goodwin Posts: 58,527
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    Mickey_T wrote: »
    It's not a guess, it's there in black and white on their UK Facebook page. :D

    They also emailed all their dealers about it a bit back, 16th Jan.
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    Max DemianMax Demian Posts: 1,642
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    Mickey_T wrote: »
    So you're suggesting that Humax UK are LYING on their Facebook page then?
    If they're just revamping the website, why not put up an explanatory page rather than a 404 error? Why aren't they accepting orders by phone? Why aren't they fulfilling existing orders? Why are they telling people to buy from regular dealers?

    Discussion here
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    -GONZO--GONZO- Posts: 9,624
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    Some people just have to think it's all just some sort of conspiracy, but myself I'm perfectly happy with what I've seen Humax post and see no reason to not believe them.
    Humax UK
    Humax Direct to be re-vamped! Our sales site is now off-line & will be back soon with a new look and features. For customer support or product issues please call 0344 318 8800 or email uksupport@humax-digital.co.uk.
    Humax UK
    To all our Trade Customers, we are suspending our Trade web site today and will be back online with an all new exciting version very soon! Please place orders on 0844 6690460 or by email Tradesales@Humaxtrade.co.uk
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    Bob1942Bob1942 Posts: 1,025
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    What a sensible fella you are Gonzo,
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    ds_readerds_reader Posts: 10,353
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    Max Demian wrote: »
    If they're just revamping the website, why not put up an explanatory page rather than a 404 error? Why aren't they accepting orders by phone? Why aren't they fulfilling existing orders? Why are they telling people to buy from regular dealers?

    Discussion here

    Strange Mr Mouse didn't turn up on that thread.... :D:D:D:D:D

    Seems like Humax changed contractors and the new one failed in it's preparations to takeover in time... ;-)
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    ds_readerds_reader Posts: 10,353
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    Humax have finally created a link to confirm closure... :o

    http://www.humaxdigital.com/uk/humaxdirect.html
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    Max DemianMax Demian Posts: 1,642
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    ds_reader wrote: »
    Humax have finally created a link to confirm closure... :o

    http://www.humaxdigital.com/uk/humaxdirect.html
    I wonder who (if anyone) will honour Humax Direct's 1 year warranties on their 'Grade A' machines.
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    Jimmy_BarnesJimmy_Barnes Posts: 895
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    ds_reader wrote: »
    Humax have finally created a link to confirm closure... :o

    http://www.humaxdigital.com/uk/humaxdirect.html

    Says the closure is temporary.

    You do know what temporary means, right?...
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    GortGort Posts: 7,467
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    ds_reader wrote: »
    Humax have finally created a link to confirm closure... :o

    http://www.humaxdigital.com/uk/humaxdirect.html

    From the link you've posted:
    The closure of the Humax Direct website is a temporary move and we look forward to re-introducing new and dynamic replacement soon, that better reflect our Brand values and enhance customer satisfaction. [my emphasis]

    In the Victorian sense, it seems that you've prematurely ejaculated. ;)
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    aciddadaciddad Posts: 106
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    Max Demian wrote: »
    I wonder who (if anyone) will honour Humax Direct's 1 year warranties on their 'Grade A' machines.

    I've just had a 'Grade A' HDR-FOX T2 replaced. I emailed customer services and got a reply from the repair centre in Belfast, who organised the swap. Incidentally there was less than two weeks left on the warranty.
    David.
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    ds_readerds_reader Posts: 10,353
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    Gort wrote: »
    it seems that you've prematurely ejaculated. ;)

    Are you an expert on the subject ... from personal experience?

    If you look at my profile you would have learned that was an inappropriate comment. or perhaps you are in need of some basic primary school sex education?

    2+ weeks between allowing a link to go dead and the addition a simple announcement that should have in place from day ONE is pathetic.

    Standards at Humax have dropped since their move to Poland.

    www.humaxdirect.co.uk ... now plus the redirect ... almost 5 weeks since CLOSURE and counting ... :o
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    ds_readerds_reader Posts: 10,353
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    Says the closure is temporary.

    You do know what temporary means, right?...

    If you had read all the posts on this thread you would have realised how silly a post that was.

    Temporary yes ... my post confirmed that FACT ... ;-)

    2+ weeks to add the announcement and now almost 5 weeks since the CLOSURE... :o

    How long are they going to take to build a new site judging by these time scales ... will the answer be months or years... :confused:
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    GortGort Posts: 7,467
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    ds_reader wrote: »
    Are you an expert on the subject ... from personal experience?

    If you look at my profile you would have learned that was an inappropriate comment. or perhaps you are in need of some basic primary school sex education?

    You have a profile? Maybe I'll click on it one of these days...

    Anyway, best go and read up on some Victorian novels to increase your lexicon. There is another definition of "ejaculated" that's not the one that sprang to your mind.
    2+ weeks between allowing a link to go dead and the addition a simple announcement that should have in place from day ONE is pathetic.

    Standards at Humax have dropped since their move to Poland.

    www.humaxdirect.co.uk ... now plus the redirect ... almost 5 weeks since CLOSURE and counting ... :o

    Well, as has been said, temporary doesn't mean permanent. You said "confirm closure", suggesting that they have confirmed closure, when all they've confirmed, for now, is that it's temporary. Maybe they will close for sure, but there hasn't been any confirmation for now.
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    EEPhilEEPhil Posts: 437
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    Gort wrote: »
    There is another definition of "ejaculation" that's not the one that sprang to your mind.

    As anyone who saw the relevant episode of QI should know.
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    innitrichieinnitrichie Posts: 9,795
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    Almost three months later...

    It may well still be temporary, but usually you don't close a revenue-generating website to work on launching a new version. You keep the old site running and build the new site silently on a dev machine and then when you're ready to launch, you kill the old site, move the staged dev site to production and launch it. So my gut instinct says Humax Direct isn't coming back.
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    GortGort Posts: 7,467
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    aurichie wrote: »
    Almost three months later...

    [snipped]

    So my gut instinct says Humax Direct isn't coming back.

    Yeah, I think after three months, it shows that something is truly amiss. A few weeks might be understandable, but this "temporary" is taking a bit of an age. Still, who knows for sure, seeing that the site isn't a 404.
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    Mickey_TMickey_T Posts: 4,962
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    Oh look, humaxdirect is back again after undergoing a revamp, just as they said it would be.

    I guess ds_whiner and the other know-it-all naysayers will have to eat their words again. :D
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    Nigel GoodwinNigel Goodwin Posts: 58,527
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    Mickey_T wrote: »
    Oh look, humaxdirect is back again after undergoing a revamp, just as they said it would be.

    I guess ds_whiner and the other know-it-all naysayers will have to eat their words again. :D

    Took hell of a long time though - obviously it wasn't a 'revamp' - something must have gone badly wrong somewhere :D

    If you're 'revamping' a website you don't take it down at all, you test the new site alongside the old one, them seamlessly (as far as possible) switch them over.

    I suspect 'revamp' was just an excuse, and something serious had happened (like they lost the domain name?).
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    ds_readerds_reader Posts: 10,353
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    Gort wrote: »
    Yeah, I think after three months, it shows that something is truly amiss. A few weeks might be understandable, but this "temporary" is taking a bit of an age. Still, who knows for sure, seeing that the site isn't a 404.

    So it took almost 6 months to make a simple Web site update, even I didn't really think it would take that long!

    Did you enjoy Mr Mouse's evacuation?
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