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Virgin Fantastic customer services
nightporter
Posts: 981 Forum Member
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My trusty V+ box finally gave up the ghost (nearly 3 years, no probs, still had the 1st recording on it).
I called customer services on Friday afternoon, got through after about 1 min, spoke to a nice girl,(scouser). She said she would send someone to look at it, I was expecting her to say next week but she said is tomorrow ok? So Saturday afternoon engineer arrives, checks it out, agrees with me thats its the HDMI jack thats faulty and gets me a shiney new V+.
So customer services are not all bad.
I called customer services on Friday afternoon, got through after about 1 min, spoke to a nice girl,(scouser). She said she would send someone to look at it, I was expecting her to say next week but she said is tomorrow ok? So Saturday afternoon engineer arrives, checks it out, agrees with me thats its the HDMI jack thats faulty and gets me a shiney new V+.
So customer services are not all bad.
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I bought a lower range HD television (Acoustic Solutions) from Argos but that's what I could afford. I have an HD camera and it works with it. So I hope it's only my box being faulty and not an incompatibility issue between AS televisions and V+ boxes !?!
To be fair this echoes my experience. The first person I spoke was very helpful and said that he thought it was the cable. I swapped the HDMI with one I knew worked and phoned. Another very helpful man ran through the setup and forced HDMI but eveb that didn't work so he got an engineer round.
In the meantime I found that my old silver was known not to work with HDMI. So I prepared myself for an argument but not only did the man turn when agreed, he was very helpful and, most importantly, he had a new black V+ box under his arm.
He installed and (apart from On Demand not working for a day) all was fine.
Well done VM.
That sounds pretty good that your V+ box lasted as long as about 3 years. I know hard disk based products can't be expected to last more than a couple of years or so realistically, given that they have running parts and all of that (im not too technically minded but I understand that much), so that sounds pretty good... I use my PVR almost daily and thats been running fine for a year and a half, im fair chuffed with it so far
For taking the time to post positive comments about your experiences with our customer services teams. It is true what is said, have a good experience and you may possibly tell 1 person, have a bad experience, and you will blog till the whole world hears about it
Good to see happy customers
Thanks again
Yup, I believe so... I think those phone lines they sometimes have on TV shows are similar, where they'll ask are you happy with so and so's response to whatever, something to do with the news, something topical, usually the response is very negative (ie the result ends up being that the majority aren't happy with whatever it was the question was about, if you follow what I mean) because its everyone (even if its just a minority out of the whole of the UK) sitting at home fuming about what they've read in the papers or on the news, who'll feel fired up enough to phone through to the TV show phone lines to vote and make their opinion known... thats the way I see things anyway... perhaps not always, but often, it ends up that way...
But usually the opinion is created by small minded people who rank themselves more important than anyone elses view, usually the type where you can never get a word in edgeways. But the reality is that they are so hugely intelligent what they just spent 20 min on a £1.50 per min phone line to tell a guy who cares nothing about what you say, your opinion and feel like you acomplished something. Well you did, a huge phone bill that you will no doubt post about on here saying how scandelouse it is that virgin want this much money off you LMAO :cool:
Sorry having a strange day at the office so wanted a pointless yet amusing rant !!!
Its very true what people say if a company does something right not a lot tends to be said but when they do something wrong the whole world and his dog is informed.
Care to name the 'other companies' ?? (well someone had to ask!)
This is all really good to hear! I am seriously considering ditching Sky and looking at Virgin but one thing that stops me is my God-awful experience wth NTL a few years ago. I do have Sky HD and I wonder what people's experience with the V+ HD service is as I'm in two minds as to what to do!
Sometimes there good, sometimes there bad.. don't worry...
If there bad.. roast them.. if there good.. take it and thank them.
BT was one of them the customer service was dreadful
Ah, I have heard that before...Watchdog have mentioned BT a good few times. Or more a bad few times