A lot of my post going missing. What can I do?
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Over the last 6 months or so if not longer I have had numerous amounts of post going missing. Never anything of value but important post such as bills, letters from DWP, etc. With regards to bills I only realise that post has gone mssing when by some stroke of luck I've actually received a final demand or a letter threatening me with court action. I didn't receive my council tax bill or water bill and had to request copies which I did receive.
At the moment I rarely receive post and its starting to worry me now.
Its a complete mystery why its happening and I'm not sure what to do. I've complained to Royal mail but just received a standard reply which was no help whatsoever. I can't redirect my post as you can only do this if your moving!
Any advice?
At the moment I rarely receive post and its starting to worry me now.
Its a complete mystery why its happening and I'm not sure what to do. I've complained to Royal mail but just received a standard reply which was no help whatsoever. I can't redirect my post as you can only do this if your moving!
Any advice?
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What would you consider of value!? It seems to me that the post going missing is of considerable value, to you!
I'd get in touch with your local post office. They should be able to give you the number of the nearest sorting office to you. I had to make a complaint some years ago about a few posts that were being misdirected. It's your right to have your post delivered to the place it should be, don't worry about making a complaint.
Not true you can redirect you mail with out moving (ive done it twice)
P.S. Sorry about your post going missing. Have you got a dog?
Jesus, if you do a google on 'postman dumping mail' there's loads of the buggers and that's just the ones that have been caught out. :mad:
Me too
Continue following the (full) procedure!
Regards
You would be astonished what we find in the bottom of sacks and trays. We've had HMRC & DWP mail in the bottom of the bags. In trays you find the hand-written things like birthday cards and photos.
I can kind of understand items being left in the bottom of the bags, as they are huge, and it would be easy to not see a single letter. But it means that the sorting office aren't following procedure as they are supposed to turn the bags inside out and fold them as they are emptied. There is NO excuse for not seeing a letter in the bottom of a tray as they are completely visible.
Find the phone number for your local Royal Mail Distribution Center, and ask to speak to the Customer Care Manager. Insist that you speak to them, not one of the underlings who are only postmen answering the phone most of the time. Tell them that you are getting threats of court action simply because you are not receiving mail. Insist that an investigation of your complaint is made, and that you will not be fobbed off.
There ARE dodgy postmen, there's no doubt about it. The majority are brilliant men and women, but there are bad apples just as there are everywhere. Unfortunately, the Royal Mail way of dealing with a postman they have suspicions about, is to covertly watch them, and give them enough rope to hang themselves. This can take months.
It's not a case of being entitled to having your mail delivered, it is a legal obligation that Royal Mail must deliver anything bearing your address, even if he knows you are Mrs Smith, not Mrs Jones as the letter says.
(Also with regards to redirecting my post, I went through the application process online but when I got to the end it said that the Royal mail are legally obligated to inform DWP and HMRC of my change of address so obviously I cancelled the process as this is not the case.)