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Firefox 30 crashing

looney lauralooney laura Posts: 5,085
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in PC & Mac Hardware and Software #1
Hi Tech Folk

My computer is an Aspire XC-105 Using Windows 8.1 downloaded Firefox and Waterfox but the machine keeps crashing I have taken off the add-ons and added them one by one but the machine still keeps crashing Windows is telling me its the add ons but its not making any difference if there on or not. Sorry if its a stupid question.

Comments

  • call100call100 Posts: 7,278
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    #2
    If you completely uninstall both, does it still crash?
  • looney lauralooney laura Posts: 5,085
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    #3
    call100 wrote: »
    If you completely uninstall both, does it still crash?

    I took firefox/waterfox off and reinstalled add on one at a time but still same problem thanks call 100 for asking I have been fiddling about with the machine all week but its probably something stupid just can't see whats in front of me.>:(
  • call100call100 Posts: 7,278
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    #4
    If it still crashes with them both uninstalled then I don't see how they could be the problem. Have a look in the event log to see if there is a clue there..
  • gothergother Posts: 14,695
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    #5
    Not sure if connected but my pc is a Aspire x3450 and i've had nothing but problems with Firefox, ended up having to completly uninstall it. I'm using Maxathon now.
  • RobinOfLoxleyRobinOfLoxley Posts: 27,040
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    #6
    My FF28 been crashing for last few days. No idea why.
  • looney lauralooney laura Posts: 5,085
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    #7
    Thanks all will try chrome and see what happens.
  • albertdalbertd Posts: 14,355
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    #8
    When you say that it is crashing, do you mean completely by shutting itself (Firefox or the computer) right down, or does it appear to crash by hanging with no response to the mouse for about 60 seconds and then coming back to life, something I have seen from time to time?
  • looney lauralooney laura Posts: 5,085
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    #9
    Hi its crashing and comes out of firefox sends a report and then wait and the machine goes back it what it was doing before the crash. thanks for asking
  • LION8TIGERLION8TIGER Posts: 8,484
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    #10
    looney laura wrote: »
    Thanks all will try chrome and see what happens.

    Is Chrome ok ?
  • looney lauralooney laura Posts: 5,085
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    #11
    Up until now but have no add on with chrome thanks all
  • RobinOfLoxleyRobinOfLoxley Posts: 27,040
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    #12
    This is the error I am getting 3 times a day (FF28, W7)

    http://s23.postimg.org/xjxj0rouz/Clipboard01.jpg

    My BBC News videos (and iPlayer) have also packed up. in FF and Chrome, but not in Ice Dragon browser or IE10.
  • RobinOfLoxleyRobinOfLoxley Posts: 27,040
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    #13
    LIONTIGER suggests an add-on problem in my other thread..

    Hold Shift key down when starting FF to start in safe mode (no add-ons)

    I'll sort out my problems anon.
  • NewWorldManNewWorldMan Posts: 4,904
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    #14
    If it's just Firefox crashing the main things to try are:

    1. Restart in safe mode. If no problem, re-enable add-ons one by one until culprit is found.
    2. If that does not work, or if no add-ons, try creating a new profile.
    3. Disable hardware acceleration.

    Similar if you run into problems with Chrome.
  • looney lauralooney laura Posts: 5,085
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    #15
    Thank you all for your help not tempting fate so all well thanks all once again much appreciated.
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