Samsung SMT S7800 Freesat+ PVR and ITV Player
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[Deleted User]
Posts: 12 Forum Member
Well, I've waited over a year so far since buying this box for ITV Player to become available. I have queried Samsung a number of times and they told me last week to look out for an imminent Firmware update. In fact this new firmware became available on 5 Sept (v6.0.376). I have installed this, but still no ITV Player !!!!
I am really annoyed about this because the promise of "ITV Player coming soon" was one of my buying criteria over a year ago.
I think Samsung are out of order with this, especially as the device is still advertised as "Internet Access BBC iPlayer, iTV Player, YouTube " on their website.
In my view a year is an unreasonable length of time to have to wait for such a promise; this box does not do what it says on the tin and I really feel that Samsung are in breach of Trade Descriptions with this.
Has anyone got ITV Player to work ? It would be interesting to know before I start pursuing Samsung for a refund on the above grounds.
I am really annoyed about this because the promise of "ITV Player coming soon" was one of my buying criteria over a year ago.
I think Samsung are out of order with this, especially as the device is still advertised as "Internet Access BBC iPlayer, iTV Player, YouTube " on their website.
In my view a year is an unreasonable length of time to have to wait for such a promise; this box does not do what it says on the tin and I really feel that Samsung are in breach of Trade Descriptions with this.
Has anyone got ITV Player to work ? It would be interesting to know before I start pursuing Samsung for a refund on the above grounds.
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I get different responses from Samsung, ranging from saying it`ll be coming along in the next month (3 month ago) to saying it`ll never have ITV Player support.
I tried to return the box back to Pixmania (where it came from) but they refused as they don`t list the fact that it will or won`t support ITV Player on their own website. In fact they list very little specification about it leading you to rely/trust on the manufacturers spec.
So I tried to return it back to Samsung but they won`t accept it back because they don`t class it as a technical fault.
So I`m stuck with a box that Samsung will probably never provide ITV Player on event though it has a stickers referencing it and it's on their website.
http://www.samsung.com/uk/consumer/tv-audio-video/set-top-box/set-top-box/SMT-S7800/XEU-features
I guess this is a bit of a grey area when it comes to a refund.
Automan.
Pity samsung do not sell them all on Ebay, we could all then raise a dispute claim for "item not as described".
Apart from this though I do like the box.