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BBC iPlayer stopped working on my Samsung GT-S5620
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[Deleted User]
Posts: 2 Forum Member
At some point last week, the iPlayer gadget on my phone stopped working properly. It still loads up properly, but lists no content whatsoever.
The Home screen just shows two empty "Highlights" sections (normally TV and Radio highlights), and all other sections ("Last Played", "Most Poplular") are empty as well.
Attempting to search for a programme just does nothing. Navigating to the "TV" or "Radio" tab will list the current programme under "Watch/Listen Live" for each channel, but selecting it does nothing.
I've tried it on both my home and work WiFi (both of which worked fine until last week, and neither of which have changed) with no luck. iPlayer on my iPad works fine at home.
Does anyone know if recent changes to iPlayer mean that my phone and/or my phone's gadget are no longer supported? (Or have any other suggestions for getting this working?)
Thanks.
The Home screen just shows two empty "Highlights" sections (normally TV and Radio highlights), and all other sections ("Last Played", "Most Poplular") are empty as well.
Attempting to search for a programme just does nothing. Navigating to the "TV" or "Radio" tab will list the current programme under "Watch/Listen Live" for each channel, but selecting it does nothing.
I've tried it on both my home and work WiFi (both of which worked fine until last week, and neither of which have changed) with no luck. iPlayer on my iPad works fine at home.
Does anyone know if recent changes to iPlayer mean that my phone and/or my phone's gadget are no longer supported? (Or have any other suggestions for getting this working?)
Thanks.
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As you say no programmes are listed, there are just black boxes, which seem to contain feint horizontal lines. The current programme is listed but clicking on it does nothing. It all worked perfectly before I went away 2 weeks ago. I noticed that BBC made changes to Iplayer for international user support last week. I wonder if this has anything to do with it?
Jim
http://iplayerhelp.external.bbc.co.uk/help/mobile_iplayer/mobile_phone
Does anyone have a suggestion on who I can contact at the BBC to advise them that the website still has a supported phone that does not seem to work,
Steve
https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage
http://iplayerhelp.external.bbc.co.uk/help/announcements/iplayer_samsung_devices
"Thank you for contacting the BBC iPlayer Support team.
I understand that you are experiencing a problem playing content on your Samsung mobile phone.
We are investigating reports that some Samsung mobile users are experiencing difficulty playing BBC content.
We have since created an FAQ, which will be updated when more information becomes available:
http://iplayerhelp.external.bbc.co.uk/help/announcements/iplayer_samsung_devices
I do understand you that you feel very strongly about this issue, so I'd like to assure you that I've fully registered your concerns. This will be included on feedback reports that are available to personnel responsible for maintaining and improving the BBC iPlayer service."
So fingers crossed, they're working on it and normal service will be restored soon. I'll update as and when I find out more.
Maybe they'll fix it as they've actually admitted it ("some users" :rolleyes:) but my experience is that once they're broken something they won't just do the simple thing and roll back what they've changed.
Glad it's not just me being daft with this one, I noticed that it wasn't working the other day on my Monte, but assumed it ws just a temporary blip - I don't very often use the iplayer on my phone, but its nice to have it as an option.
Have the beeb updated the website recently that would make this change?
I read somewhere that reinstalling the widget would pick up any updates automatically (if the bbc make them!) but how exactly would I do this even if I wanted to? Ther seems to be nowhere to get the widget from, or the choice to select/deselect it in the settings...
With all due respect I think 'Auntie' should come clean on this, even the best of us make mistakes, and this could simply be a prime example of that (couldn't it!?)...once admitted and RECTIFIED that is....please.:p
If its not fixed soon I may need to trade my phone in for a manufacturers that works as advertised!
Its a shame because all the other features on the B5310 are working fine for me.
Jim
Jim