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Got a phone call from virgin

TheToonArmyTheToonArmy Posts: 2,908
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in TiVo #1
Hi,

Just got a phone call from virgin telling me that my broadband would be doubling in the next few months but also offering a free TiVo and free moving of my V+ box, no installation cost as well.

My monthly payment staying the same

So it's booked for this Friday.

Are they getting rid of the V+ boxes, is this why I am getting a TiVo.

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    brangdonbrangdon Posts: 14,109
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    #2
    TheToonArmy wrote: »
    Are they getting rid of the V+ boxes, is this why I am getting a TiVo.
    Yes. At least some of them; I gather the older boxes can't cope with a new(ish) compression format they want to use.
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    56up56up Posts: 839
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    #3
    TheToonArmy wrote: »
    ...free TiVo...

    What does "free TiVo" mean? Are you saying that you will not have to pay the extra £3 or £5 per month for the TiVo service? Or are you just saying that there is no installation charge?
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    TheToonArmyTheToonArmy Posts: 2,908
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    #4
    56up wrote: »
    What does "free TiVo" mean? Are you saying that you will not have to pay the extra £3 or £5 per month for the TiVo service? Or are you just saying that there is no installation charge?

    No charge for the box

    No installation charge

    My monthly bill is staying the same.
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    Nellie1000Nellie1000 Posts: 1,664
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    #5
    I had the same call last Friday and the installation has been done to today. I'm very happy that I have an improved service at no extra cost. An added bonus is now having HD Movies and Sport as well.
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    joshua_welbyjoshua_welby Posts: 9,027
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    #6
    Nellie1000 wrote: »
    I had the same call last Friday and the installation has been done to today. I'm very happy that I have an improved service at no extra cost. An added bonus is now having HD Movies and Sport as well.

    You cannot get all of the Sports channels in HD, that is only available via Sky
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    Martin1Martin1 Posts: 8,323
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    #7
    joshua_welby wrote: »
    You cannot get all of the Sports channels in HD, that is only available via Sky

    Where did he/she say you could get all Sports channels in HD on Virgin Media ?
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    Nellie1000Nellie1000 Posts: 1,664
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    #8
    joshua_welby wrote: »
    You cannot get all of the Sports channels in HD, that is only available via Sky

    Ok should have said Sky Sports 1 and 2 in HD. Other bonus was that he installed a 1TB box.
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    Martin1Martin1 Posts: 8,323
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    #9
    Nellie1000 wrote: »
    Other bonus was that he installed a 1TB box.
    So you are not paying anything for the 1TB box ?

    For a 1TB box i would find that hard to believe.
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    [Deleted User][Deleted User] Posts: 316
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    #10
    brangdon wrote: »
    Yes. At least some of them; I gather the older boxes can't cope with a new(ish) compression format they want to use.

    Yeah something to do with MPEG4 compression I think. Virgin broadcasts in MPEG2 I believe as even though the Tivo and V+ boxes are MPEG4 compatible, the older (SA is it?) boxes are not. Shame as it means better compression meaning you would use less storage space when recording stuff. Bring it on...
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    TheToonArmyTheToonArmy Posts: 2,908
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    #11
    martine93 wrote: »
    So you are not paying anything for the 1TB box ?

    For a 1TB box i would find that hard to believe.

    I'll find out on Friday which box i'm getting, i'll let you know.
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    Nellie1000Nellie1000 Posts: 1,664
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    #12
    martine93 wrote: »
    So you are not paying anything for the 1TB box ?

    For a 1TB box i would find that hard to believe.

    Well I'm not telling fibs...lol. The engineer started to instal a 500mg box then said it was supposed to be a 1TB and went out to the van and changed it. That's all I know. When the woman phoned up she didnt mention which box it would be so I wasnt expecting the larger version.
    If they want to charge me for it they will taking it away again....lol
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    [Deleted User][Deleted User] Posts: 103
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    #13
    I got the Tivo upgrade to 1TB yesterday also new broadband hub to upgrade from 50 to 100mb. This was all free and also got a further loyalty discount of £5.31 per month so end up paying less. This was after a call last week from Virgin offering the upgrades as part of VIP Collection. They say the broadband speed will increase to 100mb within a couple of days but I did not believe my area had been done yet.
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    charmarrcharmarr Posts: 599
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    #14
    Had the phone call last Friday,got it all done today.
    Been a VIP customer since day one.
    Nice lady said it was because I was a loyal customer.
    Had top Tivo,100 meg,sport and film channels HD.
    Told me it would be cheaper because new contract starts today so no increase for at least ayear.
    Great service.
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    giorgoxxigiorgoxxi Posts: 48
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    #15
    charmarr wrote: »
    Had the phone call last Friday,got it all done today.
    Been a VIP customer since day one.
    Nice lady said it was because I was a loyal customer.
    Had top Tivo,100 meg,sport and film channels HD.
    Told me it would be cheaper because new contract starts today so no increase for at least ayear.
    Great service.

    If you don't mind me asking, how much are you now paying for that package?
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    charmarrcharmarr Posts: 599
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    #16
    It will be £104 for the next year.
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    TheToonArmyTheToonArmy Posts: 2,908
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    #17
    charmarr wrote: »
    It will be £104 for the next year.

    Thats about what I pay
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    charmarrcharmarr Posts: 599
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    #18
    My brother in law had a Tivo installed last year,and paid £150 for the privilige.
    I am delighted to have Tivo,HD movies and sport,100 meg broadband,and v+ box in another room for what I am already paying.
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    TheToonArmyTheToonArmy Posts: 2,908
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    #19
    Tivo 1TB installed :D
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