Hermes and Yodel deliveries
DUNDEEBOY
Posts: 109,962 Forum Member
✭✭✭✭
These are so frustrating for the second time in three weeks sat in all day for a delivery today and it's 10 minutes to 6 and still no sign.
Ok I do know they delivery 8-8 however it's very annoying as both couriers only seem to deliver after 4pm in my area and you know you will be sitting in all day.
I hard a card through the door after yesterday's attempt and there was a courier telephone number on it, however it was a telephone number of a courier on holiday in Wales >:(
I made a complaint to the contact number of hermes and the voice took my complaint and said they would forward my complaint to the field manager in my area which presumably means nothing will happen.
I think I should start getting my deliveries with the collect from a shop type basis
Ok I do know they delivery 8-8 however it's very annoying as both couriers only seem to deliver after 4pm in my area and you know you will be sitting in all day.
I hard a card through the door after yesterday's attempt and there was a courier telephone number on it, however it was a telephone number of a courier on holiday in Wales >:(
I made a complaint to the contact number of hermes and the voice took my complaint and said they would forward my complaint to the field manager in my area which presumably means nothing will happen.
I think I should start getting my deliveries with the collect from a shop type basis
0
Comments
Hermes have been fine with me.
I went across to Switzerland
Where all the yodellers be
To try to learn to yodel
With my yodel-oh-ee-dee
Never had a problem with either.
Really competitive pricing too so I use them a lot.
You track your parcel online, then they send an email and text to give you an hour time slot that they'll deliver in. I nipped home from work yesterday at the start of my 10:44 - 11:44 slot, the guy arrived at 10:50 and apologised for being late!
If you ever get a choice of courier I'd recommend choosing them
It really does depend on your area , I have had no issues with either for a very long time
My regular DPD driver has gotten so used to me opening the door just as he arrives, he asked me if I had a camera.
I told him yes, but I should have said I tracked him on the GPS and heard the backing up alarm.
Use a company that use Yodel to deliver, they are fine round my area, never had any problems with them, and had quite a few things delivered by em now.
We have a really friendly guy who delivers for Hermes. Always smiles and makes jokes about the weather etc. When it's busy around Xmas, he doesn't quit until his deliveries for that day are finished (we've had deliveries at 8pm, which I think is past their usual cut-off). He goes beyond the typical service of a delivery guy.
Yodel on the other hand.... There's a huge thread of complaints on here. Nuff said.
This has been my experience exactly. Hermes courier lives local and, as you say at Christmas, works 10/12 hour days to get his deliveries out. Unfortunately I sometimes find that I have ordered and paid for items before they let me know what courier service will be delivering so then am stuck with a company like Yodel
He even delivers my parcels to work (in same town) if I am not at home, after having deliveries at both he knows my home and work addresses now.
I think both Yodel and Hermes depend on the local driver, they seem to be able to do what they like. Some want to do the job properly and some don't care.
Aren't the Hermes ones self-employed? We have a great guy doing ours, you can text him and he will let you know roughly when he will be there. No complaints. Yodel damaged one of my deliveries so I am wary about them.
I've fallen victim to Hermes Non Delivery Company.
Ordered an item on Tuesday before 8pm for next day Delivery, waited in all day today (Wednesday) nothing.
Checked the tracking info, was 'Handed to courier' at 6am yet at 8pm it said. 'Delivered to letterbox at 19:30'.
Looked outside nothing. No 'We tried to deliver your parcel' or 'Your parcel is at ....' Notes in the letter box, no parcel in my bin or over the back garden gate.
Checked CCTV of front of house, No one came or went between 7pm and 8pm, so they have basically lied or at worst delivered to another address. But I have proof they haven't delivered here.
I am hoping they have only said they have delivered it because it was meant to be a 'Next day' delivery and for some reason they couldn't deliver today, and this way they can say they did deliver by next day, even if they do eventually deliver the item later.
It was my first order with the company and I have told them it will be my last, and they should blame Hermes for my lost custom.
It's not like you get a choice who delivers it when you order something online
especially amazon logistics they make you wait all day and there is tracking but it doesn't give a exact window and chances are it comes at 8:30pm.
Yes when you first use a company it can be difficult to know who they use to deliver, but you can search online to see if other people know what delivery service a company uses.
As soon as I saw this company used Hermes my heart sank.
So I won't be using this company ever again.
I really hate when this sort of thing happens, it makes me feel ill.
but my sister says its the same when she gets packages delivered from them (amazon logistics) as soon as she opens the door they hand it to her then rush back out.