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iPhone recovery mode. Please help.

LemonadeManLemonadeMan Posts: 81,710
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in Mobile Phones #1
Right, I have an iPhone 4 and attempted up update this evening. When I did so, it got stuck at 'preparing iPhone for restore'. Now, my phone constantly displays this screen but when I plug it into my laptop, it won't connect to iTunes and I get a 'Found New Hardware' pop-up, so I click 'locate and install driver software', and eventually says 'insert the disc which came with your Apple Mobile device (recovery mode)', which I do not have, nor was I given one in my iPhone box and then get told that Windows could not find driver software for my device.

So I'm stuck.

Please any suggestions?!

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    RoushRoush Posts: 4,368
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    #2
    Uninstall all Apple software (except Safari if you have it installed) and re-install iTunes from here: http://www.apple.com/itunes/download/

    This will re-install the recovery mode drivers and enable iTunes to see the phone again.
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    madscotsboymadscotsboy Posts: 272
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    #3
    You could also try and hold the power button and the home button on the phone down simultaneously until the phone completely reboots and then trying syncing it again.
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