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Can I get a free SD->Sky+ upgrade ?
BrokenArrow
Posts: 21,665 Forum Member
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Had my SD box since 2000.
I would like to upgrade to get Sky+ but when I checked online they want to charge me £104 to upgrade the box plus another £10 per month for HD which should be free to air.
Seems a bit cheeky when they are offering free installation for new users.
I currently pay £21 p/m.
Is there a cheaper way to do it ?
I would like to upgrade to get Sky+ but when I checked online they want to charge me £104 to upgrade the box plus another £10 per month for HD which should be free to air.
Seems a bit cheeky when they are offering free installation for new users.
I currently pay £21 p/m.
Is there a cheaper way to do it ?
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Comments
Im assuming your out of contract, so id call and threaten to cancel, if they ask why you tell them your equipment is outdated, and your missing out on what most customers take for granted. They may back down. Depends on the operator. Id phone sky before using the website personally. if they dont budge, cancel.... then wait a month or so, and say you want to come back. they should give you a upto date box.
Or accidentally break your box, call sky and pay the replacement £65 fee, which of course they cant replace like for like. so its a sky+hd box
I hate phoning them, last time, they managed to change my phone contract from BT to them without my authority. Took me ages ranting at them and loads of grief trying to get it changed back.
The cost you are taking about is for an engineer visit. I did not see the OP mention having any issues with his box other than it being old.
New boxes are a massive step up from the old Sky+ boxes. Well worth it, even if you're not bothered about HD.
I only have a standard LNB, can't get SKY+ without a dual or quad LNB.
So it needs a complete new system really, aerial, cable and box.
You will need to phone them though, so it is in your hands, as already said, if you don't agree with what they want to charge, ask to be put through to cancellations, they may give you a better deal.
That offer is available with technical support in Sky too you speak to them about upgrading to your first HD box.
Companies, including Sky are all too wise with the threat to cancel approach. Remember it's 31 day notice they take
Minimum term is 12 months, but like I said the best place to get the best deal is usually over the phone
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"As a part of Sky's commitment to customer service we're giving you a new Sky+ box, plus a 12 month warranty, as your box is due for a replacement.
Your brand new Sky+ box is easy to use and packed with great features:
- Pause rewind and record live TV
- Record an entire series with Series Link
- Store up to 185 hours of TV, ready to watch when you are
- Record two shows at once
- Watch TV and box sets on demand, plus our new 7 day Catch Up TV is also available when you connect your broadband
Because we believe in better, we like to make sure our customers can make the very most of their Sky experience. That's why we're offering you a brand new Sky+ box, absolutely free of charge.
Please be reassured that no changes will be made to your account. Simply contact us to organise a free engineer visit soon so we can get your Sky+ box all set up for you. For details, see terms and conditions below."
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They were good to their word it was absolutely FOC (including the installation) and no change in contract - so it really is worth giving them a call.
I assume they want to take all of the really old boxes out of use as they are preventing some sort of software upgrade for everyone with more modern boxes.
It does, however, make 'offers' of 'half-price HD' rather less impressive....