Problems with new View21 Freeview Box
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[Deleted User]
Posts: 3 Forum Member
I just bought a view21 freeview box (model: vw11fvszu).
I plugged it all in (all very simple) - and installed all of the TV channels available to me. The remote control was a bit unresponsive during this process.
At this point I had a TV channel viewable on my TV screen.
Then a message popped up asking if I wanted to connect to the wi-fi network.
I said yes and input all of the relevant info (again, the remote control was a bit unresponsive and sluggish).
The message on the screen said that connection had been successful.
Then the box said that it was going to update its software using the wi-fi link - and set about doing that. Progress on that update reached the 100% mark.
Unfortunately, at that point, the TV screen went black and STAYED black.
The remote control is totally unresponsive (we've tried 3 sets of batteries that we KNOW work) - and we are unable to get ANY kind of connection on from the freeview box to the TV (despite unplugging all leads and cables, leaving the box for 30 minutes - and then reconnecting).
I have emailed the view21 support team - but they (apparently) don't work Saturdays.
I'm thinking that there's a problem that I can't fix (I can't access any kind of menu on the box to re-tune etc) - and that I need to return the device.
Before I do that though -- has anyone experienced this? Is there a fix? Or am I doing something stupidly wrong?
Cheers
I plugged it all in (all very simple) - and installed all of the TV channels available to me. The remote control was a bit unresponsive during this process.
At this point I had a TV channel viewable on my TV screen.
Then a message popped up asking if I wanted to connect to the wi-fi network.
I said yes and input all of the relevant info (again, the remote control was a bit unresponsive and sluggish).
The message on the screen said that connection had been successful.
Then the box said that it was going to update its software using the wi-fi link - and set about doing that. Progress on that update reached the 100% mark.
Unfortunately, at that point, the TV screen went black and STAYED black.
The remote control is totally unresponsive (we've tried 3 sets of batteries that we KNOW work) - and we are unable to get ANY kind of connection on from the freeview box to the TV (despite unplugging all leads and cables, leaving the box for 30 minutes - and then reconnecting).
I have emailed the view21 support team - but they (apparently) don't work Saturdays.
I'm thinking that there's a problem that I can't fix (I can't access any kind of menu on the box to re-tune etc) - and that I need to return the device.
Before I do that though -- has anyone experienced this? Is there a fix? Or am I doing something stupidly wrong?
Cheers
0
Comments
I've just got home and plugged it all in -- and this one won't even start up (there's no power getting to it / no 'on' light illuminated).
Brilliant.
Tbh, it sounds like there's a quality control issue with these boxes. Here are your rights:
Under the Sale of Goods Act you have a statutory right to return something and get your money back if it's faulty. Returns policies are usually displayed on receipts, on signs in-store and online.You can also ring the shop's customer services line to find out its returns policy.
http://www.which.co.uk/consumer-rights/problem/i-want-to-return-my-goods-what-are-my-rights/
If it were me, I'd go get a refund and see what Youview or Freeview HD+ recording boxes were within my price range. Before buying any piece of kit like this, I look for customer product reviews on Amazon, Argos and Reevoo (or just typing in [name of product] reviews into Google) to try to ensure that I avoid the turkeys.
That's all useful stuff.
Don't buy any new Freeview box. You should only look for FreeviewHD box i.e. one which supports DVB-T2/MPEG-4 (with or without recording facilities).
All Freeview will change to DVB-T2 in the future - both HD and SD channels. Some channels may simulcast both the new and the old standard for some time (BBC 1 1,2,3, ITV and C4 does that now), but som channels may just move directly to the new standard - and your Freeview TV will stay blank.
Lars
^^^ Yep, that is a very valid point to consider and good on reslfj/Lars for mentioning it.
See your point although I have 2 Freeview PVRS (one an HD one) as well as a Sky HD box and have had very few problems with any of these. They are a neater solution (recording as well as viewing all in one piece of equipment).
https://www.tesco.com/direct/view21-vv107zrh32w-smart-freeview-hd-digital-tv-recorder-320gb/449-6458.prd?source=others
LOL!
That was in 2013, even a box purchased new today will have worn out before that happens!
Very True
The way things are going DSO 2/700Mhz Clearance it is not going to happen between now and 2022
What a wasted opportunity
And only a partial migration to DVB-T2 after that!
If it happens at all
No it will be full migration, spectrum is scarce, if Arqiva drags their heels and continues with both SD and HD dual services the government may well decide that they have too much spectrum and sell more off. By 2022 few people will be using SD anyway especially as over half the country have satellite or cable on their main sets and STBs are cheap.