Second V+ cost
TheToonArmy
Posts: 2,908
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Hi,
I am thinking about getting a second V+ drive installed, I am currently on the VIP package and VM are quoting £150 installation and £5 per month.
Is the £150 correct, has anybody else got a second one installed recently.
Thanks in advance
g
I am thinking about getting a second V+ drive installed, I am currently on the VIP package and VM are quoting £150 installation and £5 per month.
Is the £150 correct, has anybody else got a second one installed recently.
Thanks in advance
g
0
Comments
If anyone says any different, get them to look at Page 8 of 'The Knowledge'
how much is an extra V+ if you just have TV XL and BB M please?
Cheers,
digiperson
On ALL other packages apart from XL Plus and VIP the install cost of a second V+ is £150 and then £5 additional box fee.
is this right ben? i rang up to enquire about second v+ box on vip and was told £5 a month extra -£10 then £5 discount,dont want to take it then find out its more
The way it works is you get one additional standard box (usually £5 per month) included in the VIP bundle, so when swap it to add a second V+ you just pay for the V+ service fee again, which is £10 per month
Where I think the confusion comes in is that some agents think if you remove the standard box the £5 charge goes along with it, to replaced with the £10 V+ fee i.e the £10 - £5. It doesn't as you still have AN additional box
If you were to add a 3rd V+ to the VIP bundle it would be £30 install and £15 per month (£5 additional box fee + £10 V+ service fee)
If you do, yes it would be £112.75
yes we were told that,but due to been customers since diamond cable first come out they installed boxes in all rooms when we moved 7 years ago and ntl put some kind of booster box in, an enginner had to come out and clarify signals were strong enough so we were lucky,even before moving 7 years ago we had 4 stbs and a modem,im sure it would have been 1994 when diamond cable came around our area and we changed to them from redifusion!!!!
I would like another v+ but I am not paying that much so I might just go for a std box instead.
I think what we can learn from this thread is that every call is a different price, do they have a std price guide that they use
g
it sounds like they have gave you the price for a customer on m or l tv
Are they using it, apparently not :cool:
if you upgrade any of your services you may be able to negotiate a similar deal on the installation. for an extra £5 its def worth keeping your old box as a second. they really wont offer you a discount for a straight swap from standard to +
i guess each time you add a second box its additional £5 if you are on xl pack.
if you dont mind going xl which reaps big savings anyway you can get the install for only £30
The monthly charge is correct for an extra V+ on VIP but you should not have been charged £150 for the install. It should only have been £30.
You need to speak to Virgin Media and get this resolved and your £120 back.
£30 install then an extra £5 per month, assuming you are not a VIP or XL Plus customer.
Phoned them last night and was told that £150 install is correct. I already had additional V box so it only needed swapping over with V+ box seems very expensive, which I said to the CS rep but she said it covers the cost of activation.
Fill in the complaint form at www.virginmedia.com/contact (remind them to look at Page 8 of The Knowledge)