Very strange phone call

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  [Deleted User] Posts: 772

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  13/11/09 - 07:08 #2

  Do you have caller display or did you 1471 the caller?

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  Heinz Posts: 7,210

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  13/11/09 - 08:13 #3

  Sounds like a cold caller complying with Ofcom's new regulations about silent calls being illegal.

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  chrisjr Posts: 33,282

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  13/11/09 - 09:14 #4

  Heinz wrote: »

  Sounds like a cold caller complying with Ofcom's new regulations about silent calls being illegal.

  Not quite though if this from Ofcom is to be believed.
  

  • Any abandoned calls must carry a brief recorded information message which identifies the source of the call and offers the person called an opportunity to decline further calls from that source. The message must be played ‘within 2 seconds of the telephone being picked up’, rather than the earlier ‘within 2 seconds of the call being answered’.
  • Calling Line Identification (CLI) must be presented on all outbound calls from call centres using automated calling systems. CLI allows people to dial 1471 and access the telephone number of the person or organisation calling them.
  • Telephone numbers dialled and then abandoned should not be called again by that organisation’s automated calling system for at least 72 hours, unless a dedicated operator is available to take the call.

  http://www.callcentrehelper.com/a-beginners-guide-to-the-ofcom-regulations-2663.htm
  
  and
  
  http://www.ofcom.org.uk/consult/condocs/persistent_misuse/statement/

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