Moving to BT
Bald1
Posts: 405
Forum Member
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Hope someone on here can help me. I am currently with Virgin and I am wanting to go back to BT.
I have received a number of flyers through the post offering me free re-connection but I have one obstacle. I live in a 3 storey house and my BT socket is on the ground floor and I need the socket on the top floor. I have tubes running up the inside of the wall which is meant to allow the phone line to be extended but there is a blockage in the tube.
Can I get a new line put into my house under the free reconnection offer?
I have received a number of flyers through the post offering me free re-connection but I have one obstacle. I live in a 3 storey house and my BT socket is on the ground floor and I need the socket on the top floor. I have tubes running up the inside of the wall which is meant to allow the phone line to be extended but there is a blockage in the tube.
Can I get a new line put into my house under the free reconnection offer?
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Comments
I'd say that a free reconnection means that BT do a test and if everything's in working order and they can 'see' your master socket, they simply switch everything on again. If an engineer needs to come to the house for any reason, I imagine they'd be wanting to charge for the visit.
I did send an email to BT and eventually got a call back from one of there off shore call centres and in the same conversation I was told I could get a new line with this offer and then I couldn't??????
When BT installs a master socket to your house the master socket must be located 3 meters from the front door. If you wish to have a socket put upstairs this would have to be done as an extension. If you took up the connection charge offer BT will cover the cost of installing the master socket for you, however you would need to pay for the extension socket to be fitted upstairs. The additional cost of this would be £70.
Conan
BT Support