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Rententions Number

[Deleted User][Deleted User] Posts: 163
Forum Member
What is the best number to get straight through to the retentions team these days?

thanks in advance

:)

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    carl.waringcarl.waring Posts: 35,720
    Forum Member
    150 then 5 then 3
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    davethedogdavethedog Posts: 97
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    It's hidden in the 'Moving House' Menu.
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    [Deleted User][Deleted User] Posts: 163
    Forum Member
    thanks Guys
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    [Deleted User][Deleted User] Posts: 163
    Forum Member
    Actually does anyone know the number from a non-virgin line?
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    gothergother Posts: 14,705
    Forum Member
    ✭✭
    thinkjim wrote: »
    Actually does anyone know the number from a non-virgin line?

    0845 840 7777 just follow the same menu i think.
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    [Deleted User][Deleted User] Posts: 163
    Forum Member
    For future reference the number for virgin media retentions department (from an external non virgin media phone) is:

    0845 454 11 11
    Then option 5, then option 3
    (OR 150 from your Virgin Landline)

    Managed to get our bill down from £86 a month to £56, the only reduction in service was going from 60MB BB to 50MB BB.

    :D
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