Speed still the same
Johnbee
Posts: 4,019 Forum Member
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I had my new superhub installed a few days ago to take advantage of the speed increase from 10 to 20Mbs, which Virgin say has happened. but upload and download are still 9.5 and 1, respectively. Why isn't it faster?
Actually it is fast enough for me, anyway, but I wonder whether I need to tweak it.
Actually it is fast enough for me, anyway, but I wonder whether I need to tweak it.
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How long exactly? I've had mine for about a month now.
Reboot your super hub it could be it downloaded the new account configuration but requires a reboot to load them?
I posted a message in a Virgin forum to the effect that my speed was supposed to have been increased, but there seemed to be no change.
A chap almost immediately said I needed a hub upgrade and said he would arrange for me to get one. It arrived after a few days, and I fitted it. It worked fine, after a half hour wait while they did something at their end. I tested the speed and it was still the same.
I waited a few days hoping it would increase, but when it didn't I posted a message on here hoping someone would help. It was very helpful to be told that it definitely should be OK, so I called up Virgin, and they instantly upgraded the speed. It now runs at just about exactly 30Mb, though I had thought the speed would be 20Mb. It works a treat.
So I hope anyone else in the same boat can have a go as well. (I called Virgin by using the 150 service).
Got the new Super Hub with an upgrade from 10Mbps to 60Mbps, activated it over the phone, and ever since the speed has remained doggedly at 20Mbps (or less).
Phoned tech support hoping to speak to someone in the UK but got India. Needless to say the problem hasn't been resolved.:( What are the call centre hours for UK tech support, anyway?