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TalkTalk line rental Increase?
[Deleted User]
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Just been onto the talktalk website for a browse at their mobiles while I was looking i stumbled across the fibre broadband page and I noticed that underneath all the package prices it says +line rental at £17.70 have I missed something?
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Not that ive noticed any emails.. maybe going to up it in the coming days hopefully so I can cancel this rubbish
Edit: Ive just called letters are starting to be sent out today and will apply to all customers
So much for so called competition, the energy market is very similar. My Talktalk ADSL service is reliable so provided they are no dearer than the competition I don't have an incentive to change, which of course is what they expect me to do.
I'm moving next month and this would be an ideal way to get out of the contract!
Abso-bloody-lutely. They all get absolutely furious if you refuse to have line rental AND internet supply from them - which I do, just to annoy! Supplying both allows them to control the market completely and I find it infuriating. Not even plusnet does an internet-only deal.
TalkTalk is losing vast numbers of customers because of its repeated data breaches, so now it's decided to extract even more money from those that remain.
I appreciate I stand to lose my paid up front money but the situation is so bad I am past caring about it.
Will I be able to change to Virgin do you think?
If it’s just the line rental you’re talking about and not any broadband or TV packages you may have signed up to then there is no contract for advance line rental.
I left TalkTalk for Virgin in July 2014 and had advance line rental with TT that expired in September 2014 and I got a rebate for the unused months however if it’s the first of the month when you give notice to quit you will lose all the money for that month.
When changing to Virgin cable you don’t need a MAC code from TalkTalk so as soon as you know you’re not tied to TT you can sign up with Virgin straight away and that’s what I did and had two broadband systems running at the same time for a couple of weeks while the 30 day TT notice ran its course.
But am definitely leaving them, have had enough of the poor service from them.
Talk Talk didn't get furious with me, they simply jacked-up the cost of my internet-only service until it was totally uneconomic to continue. I have a friend who is continuing to rent his phone line separately from BT but he is paying through the nose for it.
Of course Talk Talk have not only increased their standard line rental, they've abandoned the discount they used to give for early bill settlement.
Can't make my mind up whether to move to another provider as all the prices seem similar. I'd never go back to BT who I was with for 26 years.
Recently, had a problem for three days with no email service. TalkTalk sorted it out reasonably quickly but told me there would be no compensation for loss of email service because it was a complimentary service. Never realised that.
Renewing value line rental is increasing in price for both 12 months and 18 months renewal. If you have already paid you are already covered for the months until you have to renew. Check whether it's nearly run out and you can renew at the old price, but I think the increases have already happened.
They are also offering new 'fixed price plans', which are inclusive of line rental and are guaranteed not to increase in price for 18 months - this may be cheaper for some people but won't be for everyone, especially as any deals on boosts you got on your old plan will no longer be valid, and these plans don't include any landline calls as standard. If you sign up to one of these you get the remainder of your value line rental refunded.
But you can get out of contract anyway by protesting the package price increases instituted last month.
My advice with TalkTalk is to get through to loyalty, know your sums and what you're paying now, and negotiate, negotiate, negotiate. If you aren't getting anywhere hang up and try again - if you get through to someone in the UK you're lucky and can explain and blind them with figures until they cave.
They come bottom of just about every customer survey done!
No they don't, BT is bottom of the ISP list these days...I get a fab service off TT
http://www.express.co.uk/life-style/science-technology/662039/Worst-Broadband-Provider-UK-Which-Customer-Satisfaction
Because they will have millions of satisfied customers.