Home hub problems

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• [Deleted User] Posts: 3

  Forum Member

  13/10/06 - 17:50 #2

  I am fed up trying to make a simple phone call , Hub wont ring as you said , for two days now can only dial out after pressing 5 and using land line , why are we paying for a service , free calls that doesnt work , I keep asking BT and its a waste of time, also my landline is like a wind tunnel , `I am using my mobile more and more.How do we get BT to answer us rather than these auto messages and ref numbers.I spent 45 mins yesterday and was transfered 4 times and asked each time , first line of addresss post code on top of that I am sat with the phone pressed against my ear trying to listen to "another " Indian voice.

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• [Deleted User] Posts: 2

  Forum Member

  13/10/06 - 19:13 #3

  Ah..............now working..............apparently there was aproblem with the Broadband Talk system...............this is the problem with dealing with India..............do they know that there is a problem in the UK...............so all now working...........until next time...............

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• Heinz Posts: 7,210

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  13/10/06 - 19:47 #4

  But of course 'outsourcing' to India doesn't cause loss of employment in the UK and is cost-effective (it just annoys and frustrates the punters).
  
  But who cares about them?

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• [Deleted User] Posts: 17

  Forum Member

  18/10/06 - 13:54 #5

  Heinz wrote:

  But of course 'outsourcing' to India doesn't cause loss of employment in the UK and is cost-effective (it just annoys and frustrates the punters).
  
  But who cares about them?

  
  
  BT broadband technical help is being moved back to the uk. There are already some UK staff on tech help but over the next few weeks there wil; be much more.

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