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Evans Halshaw reduce car before i've even driven it away!
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I bought a car from Evans Halshaw on Sunday.
The car was priced at £7,605, after a bit of haggling I managed to get an extra 100 quid for my PX.
I went on the Evans Halshaw site this morning to get a picture of the car to show a friend, I was shocked when I saw the exact same car (same reg) still showing for sale for £7,365.
I paid a £200 deposit on Sunday.
I rang the garage and asked how the car is still showing for sale and how it's dropped in price. I was told it's part of their 'everyday low price' policy that every 10 days cars are reduced to match other similar vehicles in the area. I still need to pay the price agreed on Sunday???
Is this allowed? I'm not due to collect the car until Saturday.
If I cancel now will I lose my 200 deposit?
The car was priced at £7,605, after a bit of haggling I managed to get an extra 100 quid for my PX.
I went on the Evans Halshaw site this morning to get a picture of the car to show a friend, I was shocked when I saw the exact same car (same reg) still showing for sale for £7,365.
I paid a £200 deposit on Sunday.
I rang the garage and asked how the car is still showing for sale and how it's dropped in price. I was told it's part of their 'everyday low price' policy that every 10 days cars are reduced to match other similar vehicles in the area. I still need to pay the price agreed on Sunday???
Is this allowed? I'm not due to collect the car until Saturday.
If I cancel now will I lose my 200 deposit?
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However it is terrible customer service and any decent garage would be ashamed of operating like this. I would kick up a big a fuss as possible and hopefully they will back down.
If they don't it would work out more efficient to cancel the deal, lose the deposit and buy the car at the lower price. Bonkers.
That's a good point! Isnt it 14 days or the like?
Doesn't a cooling off period only apply for distance selling.
I'm not sure it is correct tbh! IIRC it also applies to things like door to door sales such as double glazing et al and is stated by lots of consumer programmes when they do features about vulnerable people being conned!
However, to have applied this to your vehicle whilst you are waiting to take delivery is an administrative mistake at their end. I suspect that the order form paperwork wasn't completed fully internally before the reductions were made, and now that you've seen it they will be kicking themselves.
If you cancel your order, they can't keep your deposit. They might not want to give it back, and they will probably drag their feet, but you will get it back. However, hopefully you won't need to go this far. If you do cancel, they will have to keep the car on sale at the lower price, because of the number of days the car has already been in stock (they only keep their vehicles for 50/60 days, can't remember which, before they have to dispose of them one way or another - group policy). So it's better for them to take your money, even at the lower price, because they might not sell it again in time before they have to move it on.
I suggest you tell them that they either honour the lower price or you will cancel, and advise them that you will pursue any unreturned deposit as a complaint directly with their head office - the telephone number for which is 01623 725000.
My point is it isn't just distance buying, you may still be eligible for the cooling off period! You'll need to check though!
Sounds like good advice to me!
There is no general rule that contracts have a cooling-off period, it only applies to a limited number of situations - which don't include going to a garage to buy a car.
Quite possibly.
Is there a schedule of situations for which a cooling off period applies? How do you know it wouldn't apply in this situation? Anyway, I'm not suggesting it definitely may be an option just worth checking and that it doesn't ONLY apply to distance purchasing!
From my knowledge of contract law
There is no general rule incorporating cooling-off periods, it's something which has been incorporated in particular situations where consumers are thought to need protection (such as cold-callers on your doorstep). There's no such need for it in the OP's situation - after all, they wouldn't be entitled to just change their mind if they had driven off with the car at the time.
Fair do's!
So would the return of the deposit as stipulated in the post above be more goodwill than an obligation?