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now mobile pac

duffman25duffman25 Posts: 966
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in Mobile Phones #1
what are my options for a week I have been trying to get my pac code from them and they refuse to give it saying they don't give pac codes out for a few weeks now I have not be enable to call or text they cant be bothered to sort it or give me my pac code.

I don't recommend them to any one they are a con

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    rasseru16rasseru16 Posts: 752
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    #2
    duffman25 wrote: »
    what are my options for a week I have been trying to get my pac code from them and they refuse to give it saying they don't give pac codes out for a few weeks now I have not be enable to call or text they cant be bothered to sort it or give me my pac code.

    I don't recommend them to any one they are a con

    They are a pay as you go operator, they CANNOT refuse to give you your PAC code by law. Have you called them on: 0207 87 17 669, selecting option 1 straight away will put you through to the team.
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    duffman25duffman25 Posts: 966
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    #3
    I have tried all options and they refuse to does any one know a higher up contact details I can call as the call enter wont give it.
    rasseru16 wrote: »
    They are a pay as you go operator, they CANNOT refuse to give you your PAC code by law. Have you called them on: 0207 87 17 669, selecting option 1 straight away will put you through to the team.
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    rasseru16rasseru16 Posts: 752
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    #4
    Did they ask you for a reason why you want the PAC code?
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    duffman25duffman25 Posts: 966
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    #5
    One person did and said I would get call back but no one did the rest just say they can't give PAC code out really annoying
    rasseru16 wrote: »
    Did they ask you for a reason why you want the PAC code?
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    d123d123 Posts: 8,605
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    #6
    The OFCOM advice is at http://ask.ofcom.org.uk/help/telephone/refuse_PAC

    I had a problem getting a PAC from Lyca once, I emailed them demanding they supply it as per the regulations and cc'ed OFCOM who replied the following day saying they had asked Lyca to explain, I had the PAC from Lyca about 45 minutes later.
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    rasseru16rasseru16 Posts: 752
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    #7
    Agree with d123 threaten them with Ofcom they will have to give it then and if not send them an email :)
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    artnadaartnada Posts: 10,113
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    #8
    Surprised at this. I went with Now and only stayed for 2 weeks. I asked for a PAC code, they called me back 1hr later and gave it to me. Keep trying mate.
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    duffman25duffman25 Posts: 966
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    #9
    could be a lot of people are leaving and they don't like it, i phoned there head office and got the pac they where shocked with it said it was breaking the law not giving it.
    artnada wrote: »
    Surprised at this. I went with Now and only stayed for 2 weeks. I asked for a PAC code, they called me back 1hr later and gave it to me. Keep trying mate.
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    rasseru16rasseru16 Posts: 752
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    #10
    duffman25 wrote: »
    could be a lot of people are leaving and they don't like it, i phoned there head office and got the pac they where shocked with it said it was breaking the law not giving it.

    Out of curiosity, how did you call their head office?
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    duffman25duffman25 Posts: 966
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    #11
    these are the owners http://www.nowtel.co.uk/contactus/contact.jsp
    rasseru16 wrote: »
    Out of curiosity, how did you call their head office?
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    rasseru16rasseru16 Posts: 752
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    #12
    duffman25 wrote: »
    these are the owners http://www.nowtel.co.uk/contactus/contact.jsp

    Ah ok thanks ;-)
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