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mobiles.co.uk problems - HELP
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Apologies if anyone has already started a thread about this company. I just purchased an O2 contract through their site. I received the phone approximately ten days ago. Upon opening the package, I was slightly disappointed to find that the phone packagaing was quite scruffy and tatty, although the phone appeared to be fine (though clearly not in the original Samsung packaging).
I charged the phone, and then insterted the SIM. Upon inserting the SIM, I discovered that I was unable to make calls (save for emergeny calls) from the phone - very bad considering it's a contract.
Naturally, I was very annoyed about this. I tried calling (on a different phone :mad:), but couldn't get through. (I've heard this said a lot about this company.)
I've sent about four emails now. The first was to ask if they could help with my problem - I sent that email on Saturday and have received nothing.
Since I received no further correspondence from them, I have sent them three further emails in relation to cancelling my contract, and I will probably send a letter also.
Does anyone have any advice on this? Obviously I was stupid to not thoroughly research them, and I wish I had now.
Does anybody know the address to send correspondence to? (I'll make sure I do it by recorded delivery!)
I charged the phone, and then insterted the SIM. Upon inserting the SIM, I discovered that I was unable to make calls (save for emergeny calls) from the phone - very bad considering it's a contract.
Naturally, I was very annoyed about this. I tried calling (on a different phone :mad:), but couldn't get through. (I've heard this said a lot about this company.)
I've sent about four emails now. The first was to ask if they could help with my problem - I sent that email on Saturday and have received nothing.
Since I received no further correspondence from them, I have sent them three further emails in relation to cancelling my contract, and I will probably send a letter also.
Does anyone have any advice on this? Obviously I was stupid to not thoroughly research them, and I wish I had now.
Does anybody know the address to send correspondence to? (I'll make sure I do it by recorded delivery!)
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It's not so much the state of the packaging that bothers me as much as the fact that the phone just won't wotk, and they won't get back to me even after I've tried to contact the numerous times about how to fix the phone/use it.
If anyone has the address to write to I'd be very grateful.
The direct debit is for the Carphone Warehouse (who own mobiles.co.uk), so I preume the contract goes through them and to O2.
Hi,
The address is
Mobiles.co.uk Limited
6 Greenhill Crescent
Watford Business Park
Watford
WD18 8RF
However it would probably be easiest to call O2 to have your SIM activated - 0870 241 0202.
Cheers,
Jon
Just composing a letter now.
You could've also tried putting a working SIM card in the phone to check it... if the phone IS unbranded/unlocked as mentioned above then it should work with any activated SIM...
Let us know how you get on
Fair enough but it's perfectly normal for a contract phone to be sent out with a SIM set to emergency calls only - this doesn't mean Mobiles.co.uk have done you a dis-service. You just need to call O2 to activate your SIM - all Mobiles.co.uk do is send out the phone, obviously your service is provided by O2.
In terms of getting a response to queries etc "web only" retailers aren't usually too great at hand holding but the upside is they give much better deals.
You pays your money and takes your choice
Cheers,
Jon
I bought the contract in haste, and am really regretting it now. Was having problems with my Vodafone contract (which I won't go into now), and stupidly entered into another contract before finalising the Vodafone one. Have pretty much sorted the Vodafone one now, but now have this other contract hanging over me.
It's a combination of things - the SIM is already activated, so that's not the problem. I can't get through to anyone at the company, and am really disappointed with the service. I've offered to buy myself out of the contract now so we'll see what happens.
So was there anything wrong with the phone or were you just looking at ways to get out of the contract. If you want to buy your self out of the contract then you need to get intouch with o2, but it will cost.
It's a bit of both if I'm honest - the fact is, they won't help me in any way with the problems with the phone, which has probably swayed my decision. I should never have entered into the contract in the first place if I hadn't thoroughly researched it - I think this will prove to be a very costly mistake if I have to buy myself out. I don't know if there are problems with the phone or SIM because they simply won't communicate with me...it's really frustrating.
Do you know who I would have to contact at O2?
I feel pretty stupid:o