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VOdafone - I hate you.
iwastheretoo
Posts: 74 Forum Member
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DOes anyone have any good tips for getting through on the phone to Vodafone regarding upgrades? I renewed my contract with the at the end of March and received an email from them 1st APril stating that the new phone I ordered was no longer available. I was told to ring them to discuss. I have rung them 9 times since and sent 5 emails, I have not managed to speak to them, or had any reply from the emails.
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the consensus is that it's best to try multiple times rather than stay on hold for a long time.
their CS really has gone to ****
I know the queues to get through to us are longer than we'd like at the moment.
Don't worry though - there are still other ways to get in touch.
Since you like to do things online check out our awesome Online Uprgades Tool or if you'd like to see what's available with a "hands on approach" than pop down to your local store.
I'm glad I could help
:cool:
Kirsty_Vodafone
Vodafone Cusotmer Services
eForum Team
P.S - flagpole - are you the same flagpole as on our lovely eForum? If so nice to speak to you again - if not - nice to meet you!
Their emphasis is number of calls dealt with, not number of satisfied callers. As a former employee I have more than an idea of what I'm talking about. If there's any doubt about what I'm saying, trying talking about Conduit on Voda's eforum and see what happens. I was banned from there for being 'racist' by pointing out the above - curious seeing as I'm Welsh myself.
When Voda investigate complaints coming from their callcenters the vast majority come from customers who spoke to Conduit agents. Not all their employees do a bad job but those that do are given almost limitless "slaps on the wrists" instead of any real action taken, just as long as they get call times lowered.
If you know that the queues are longer than you'd like, why don't you employ some more people (there are a few around who would like a job at the moment) and start answering the phones?
Its all down to making a profit --- mobile phone companies are in business to make profits. It seems that the majority of customers seem to want 1200 mins - unlimited texts - unlimited landline calls - free 2gb wap bundles and the most expensive handset in the range, for peanuts.
Pay Peanuts and something has to be cut. Call Centres cost money and when profits start dropping so the staff levels drop.
we are the masters of our own destruction.
Exactly
that's not completely true is it. i mean a couple of years ago 200 minutes, no texts was £30pcm. now you'd expect 600 minutes, 1000 texts and a load of data for that much.
If so then I'd love to know which network they're on.
I'm talking UK networks btw
That's life.
10 years ago for £25-30 a month you would get 300 off-peak mins (to call YOUR OWN network) no texts at all! It's called progress
Phone companies make millions and millions of pounds every year and employing some people to answer phones wouldn't even scratch the profits. It's just greed
no i'm not saying that at all. i'm not some kind of moron.
you said 'deals are getting less rewarding'. so we should see better customer service. i said they aren't less rewarding, you get 5x as many minutes and texts as you used to.
even inflation adjusted there never used to be £500 pound phones, so it's a very difficult comparison to make.
but not withstanding that there is massive price deflation in the mobile market.
subsidies have been reduced, but there is a great deal of transparency given that now all the networks will offer you a sim only deal. you can see that the difference between the sim only deal and the with phone price is the amount of money that goes towards the subsidy.
the subsidy x the length of contract represents the total difference between the cash price for the phone and the lump sum they will ask you for. how else can it work?
And I immediately followed it up with an example you've ignored twice now.
in what sense is this ignoring you. any more and it would be a thesis.
Networks are no longer subsidising higher ended phones which means their costs are lowering. From your 'logic' this should mean an improvement in customer service. Instead it gets shipped off to Manilla (T-mobile).