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New 4G at home broadband provider: Relish

Hi guys,

Haven't seen any discussion as yet on the London based Relish (relish.net) provider. Do you think it'll work?

They're saying fiber like speeds of 60mbit (I'd be surprised if I squeezed more than 20-30mbit on a shared 4G platform) for £20/month, contract free, and with no phone line required.

Thoughts?
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    Bio MaxBio Max Posts: 2,207
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    Would love to not have to pay for phone line - pay over £10 for something I don't use every month? No thanks :(
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    fmradiotuner1fmradiotuner1 Posts: 20,499
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    This would be handy for people like me who cannot have FTTC as only on EO Line.
    Hopefully it will come to Essex got another 12 months left on BT but they are OK just a bit pricey.
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    eljmayeseljmayes Posts: 1,096
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    I suspect BT would use their 4G chunk to provide a similar service but likely only in areas where FTTC was not viable and at a slightly higher price.

    A great idea which I hope succeeds.
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    Tom2023Tom2023 Posts: 2,059
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    I gave up my land line and just have virgin broadband but this sounds better. Sounds the business.
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    [Deleted User][Deleted User] Posts: 1
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    I was recently migrated from BE to Sky but have found their broadband service to be pretty unreliable (download speeds often drop to almost zero for no reason). Saw the article on Relish and thought I'd give them a try (on an EO line so no fibre available). They say I should be able to get between 30-50mbps which would be a huge increase from my current 11mbps download & 0.8mbps upload. Will let you know the results of a speed test once I get my router on Tuesday :)
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    markydeedropmarkydeedrop Posts: 26
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    I was recently migrated from BE to Sky but have found their broadband service to be pretty unreliable (download speeds often drop to almost zero for no reason). Saw the article on Relish and thought I'd give them a try (on an EO line so no fibre available). They say I should be able to get between 30-50mbps which would be a huge increase from my current 11mbps download & 0.8mbps upload. Will let you know the results of a speed test once I get my router on Tuesday :)

    Look forward to your review. Relish is a very interesting new player and I'm very curious to see how it works in reality. I'm sure if you have a good signal it will be fine, and probably a great option for a lot of people who want something simple and without the landline. However, for gamers, I doubt that the pings time will be good enough for games like COD, but we will see!
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    [Deleted User][Deleted User] Posts: 674
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    Bio Max wrote: »
    Would love to not have to pay for phone line - pay over £10 for something I don't use every month? No thanks :(

    +1 to that, though my line rental is nearer £16 than £10.

    The moment Relish comes to my area, I'm dumping my fixed line FTTC service.
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    rjb101rjb101 Posts: 2,689
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    Why this over tethering with your mobile?
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    mooxmoox Posts: 18,880
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    Mr Madras wrote: »
    +1 to that, though my line rental is nearer £16 than £10.

    The moment Relish comes to my area, I'm dumping my fixed line FTTC service.

    Dumping a quality wired broadband service to a flaky wireless one seems a bit strange. You'll save an amount in line rental but you'll have to deal with the possible issues of wireless, for example congestion leading to slow speeds.
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    mooxmoox Posts: 18,880
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    rjb101 wrote: »
    Why this over tethering with your mobile?

    Because this service is intended for heavier internet users, whereas companies like 3 didn't intend for people to buy the One Plan and permanently tether. The network will be better built to handle the demand. You also get a proper router and don't have to use a phone.
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    [Deleted User][Deleted User] Posts: 674
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    moox wrote: »
    Dumping a quality wired broadband service to a flaky wireless one seems a bit strange. You'll save an amount in line rental but you'll have to deal with the possible issues of wireless, for example congestion leading to slow speeds.

    Really? If it's not utter cack, I'll get the same service for £16 a month less. I don't call that at all strange.

    I'm with plusnet. My line has 'failed' at least a dozen times (usually when downloading something crucial). PN offered no explanation other than 'network issues'. I object to paying £15.95 a month (lower if I extend my contract with PN......no thanks) for a line which incurs very little actual annual cost to the provider. Line rental is almost all pure profit. Too little of it goes where it should, on maintaining and improving the network.
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    SteveMcKSteveMcK Posts: 5,457
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    Mr Madras wrote: »
    Line rental is almost all pure profit. Too little of it goes where it should, on maintaining and improving the network.

    Most of it goes on maintaining and improving the network. Do you have any idea how much behind-the-scenes maintenance and repair work goes on, 365 days a year, to keep a phone network running? Not to mention the need to invest in new network equipment so that when the old stuff finally wears out there's a replacemenmt available.

    If line rental was pure profit then:
    1. Ofcom would be on their neck
    2. They'd have lots of competing companies doing it for less.
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    BKMBKM Posts: 6,912
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    SteveMcK wrote: »

    If line rental was pure profit then:
    1. Ofcom would be on their neck
    2. They'd have lots of competing companies doing it for less.
    Line rental HAS been pushed to its present crazy levels in recent years as calls are now a lot cheaper than previously and this - fixed income - is highly desirable and more than compensates!

    Just HOW can anyone complete on line rental???? It is the ONE component that no operator can escape from! Sky , for example, use LLU for both Voice and Broadband and so use NONE of BT's network or investment. They are still forced to pay "bare wires" line rental to OpenReach.

    The only company that COULD have much lower Line Rental is Virgin Media. They charge no line rental for either their TV service or Broadband - but they seem to find it convenient (and profitable!!!!) to charge much the same as others for their phone service! To be 100% logical the VM coax (used for TV and Broadband) should cost them FAR more to maintain than the phone cable!
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    IcaraaIcaraa Posts: 6,068
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    BKM wrote: »
    Line rental HAS been pushed to its present crazy levels in recent years as calls are now a lot cheaper than previously and this - fixed income - is highly desirable and more than compensates!

    Just HOW can anyone complete on line rental???? It is the ONE component that no operator can escape from! Sky , for example, use LLU for both Voice and Broadband and so use NONE of BT's network or investment. They are still forced to pay "bare wires" line rental to OpenReach.

    Of course they use BT's network and investment! Think about what you're saying there for a minute.

    All of the equipment in the exchange maintains itself does it? How about the outside infrastructure?
    BKM wrote: »
    To be 100% logical the VM coax (used for TV and Broadband) should cost them FAR more to maintain than the phone cable!

    I'm not sure I'd agree with that. A twisted copper pair is more likely to go wrong than coax. And you can't get away with as much either before the customer notices either, just a bit of corrosion on one of the wires in the twisted pair and the customer will hear a lot of noise. If one of the wires snaps, they lose all hone service entirely.
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    BKMBKM Posts: 6,912
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    Icaraa wrote: »
    Of course they use BT's network and investment! Think about what you're saying there for a minute.

    All of the equipment in the exchange maintains itself does it? How about the outside infrastructure?
    Sky rent space for their OWN equipment in BT's Exchange premises and connect this equipment via the own fibre LLU Network to their own network control centre.

    Just HOW is this "using BT equipment"????????

    All they use of OpenReach is the "bare wires" as I explained.
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    BKMBKM Posts: 6,912
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    Icaraa wrote: »
    I'm not sure I'd agree with that. A twisted copper pair is more likely to go wrong than coax. And you can't get away with as much either before the customer notices either, just a bit of corrosion on one of the wires in the twisted pair and the customer will hear a lot of noise. If one of the wires snaps, they lose all hone service entirely.
    As a typical copper pair between an exchange and customers premises probably sits there for decades between any maintenance I don't think I believe that!

    Anyway this is off the point. There is no way that maintaining this copper wire justifies the current ridiculous levels of Line Rental!
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    [Deleted User][Deleted User] Posts: 674
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    SteveMcK wrote: »


    If line rental was pure profit then:

    1. Ofcom would be on their neck
    2. They'd have lots of competing companies doing it for less.

    1. Ofcom - never knowingly competent since 2003

    2. There is no real competition in this country. BT offers wholesale services to over 1400 ISPs. BT still rakes in most of what we pay in line rental, whether we are a BT customer or not. The chances are, beyond the ISP name, the service is run and maintained by BT.

    BT's annual report (2013) states that it has around 9.9m consumer fixed lines - it's unclear if they include Plusnet customers in that number. It says around 9.7m are active, in that customers take a phone or broadband service or both. Take an average line rental (saver at £159.84 a year and non-saver at £15.99 a month or £191.88 a year) - £175.86 a year. BT alone rakes in £1.7bn in line rental income from its 9.7m active fixed lines.

    BT offers Wholesale Line Rental (WLR) so other ISPs can offer own-brand products which are, in reality, all run and maintained by BT. What does WLR amount to? It doesn't say in BT's annual report, but do you think it is anywhere even close to £15.99 a month? So what are the real costs? How many 3rd party/CP lines does BT look after? Another 3-5-7-9m lines and how much of the line rental imposed will BT get a large slice of? How much do 3rd party companies keep if they are not actually having to maintain the lines or exchanges themselves?

    Show me where BT spends £2bn+ a year on the maintenance of its UK exchanges and self-funded improvements to the UK network. The taxpayer is still paying for too much of what BT does. Not too long ago, it had the gall to go cap in hand to UK Gov for £2bn to help pay for a network overhaul. A sign of a well-run company where line rental income is properly used? I don't think so.

    When we see truly unlimited 20-30Mb+ services with free evening and weekend calls allowance, for £15 a month all-in, then we can start to talk about value for money. France manages to do it. Look what they can get for €25-€30 (£19.99-23.99?) a month:

    http://www.free.fr/adsl/index.html

    http://offres.numericable.fr/

    All of those prices would be at least an additional £13-17 a month in line rental costs here. French exchanges aren't falling apart. Their network isn't crumbling. They appear far ahead of us on speeds and inclusive offerings, which we are always charged extra for.
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    BKMBKM Posts: 6,912
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    Mr Madras wrote: »
    2. There is no real competition in this country. BT offers wholesale services to over 1400 ISPs. BT still rakes in most of what we pay in line rental, whether we are a BT customer or not. The chances are, beyond the ISP name, the service is run and maintained by BT.
    I agree - I know that Sky (and perhaps TalkTalk) use as little of BT infrastructure as they can manage and STILL end up paying, I believe, £9+/month/customer for use of the copper wires alone!

    It is all due to the income on calls falling due to the rise of mobiles and high-bandwith digital links. Why worry too much about the cost of calls if the bulk of your income comes from something that arrives even if the customer makes no calls at all - aka "Line Rental"!
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    James30James30 Posts: 5,201
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    Mr Madras wrote: »
    1. Ofcom - never knowingly competent since 2003

    2. There is no real competition in this country. BT offers wholesale services to over 1400 ISPs. BT still rakes in most of what we pay in line rental, whether we are a BT customer or not. The chances are, beyond the ISP name, the service is run and maintained by BT.

    BT's annual report (2013) states that it has around 9.9m consumer fixed lines - it's unclear if they include Plusnet customers in that number. It says around 9.7m are active, in that customers take a phone or broadband service or both. Take an average line rental (saver at £159.84 a year and non-saver at £15.99 a month or £191.88 a year) - £175.86 a year. BT alone rakes in £1.7bn in line rental income from its 9.7m active fixed lines.

    BT offers Wholesale Line Rental (WLR) so other ISPs can offer own-brand products which are, in reality, all run and maintained by BT. What does WLR amount to? It doesn't say in BT's annual report, but do you think it is anywhere even close to £15.99 a month? So what are the real costs? How many 3rd party/CP lines does BT look after? Another 3-5-7-9m lines and how much of the line rental imposed will BT get a large slice of? How much do 3rd party companies keep if they are not actually having to maintain the lines or exchanges themselves?

    Show me where BT spends £2bn+ a year on the maintenance of its UK exchanges and self-funded improvements to the UK network. The taxpayer is still paying for too much of what BT does. Not too long ago, it had the gall to go cap in hand to UK Gov for £2bn to help pay for a network overhaul. A sign of a well-run company where line rental income is properly used? I don't think so.

    When we see truly unlimited 20-30Mb+ services with free evening and weekend calls allowance, for £15 a month all-in, then we can start to talk about value for money. France manages to do it. Look what they can get for €25-€30 (£19.99-23.99?) a month:

    http://www.free.fr/adsl/index.html

    http://offres.numericable.fr/

    All of those prices would be at least an additional £13-17 a month in line rental costs here. French exchanges aren't falling apart. Their network isn't crumbling. They appear far ahead of us on speeds and inclusive offerings, which we are always charged extra for.

    Sadly, most of Europe is ahead of us. We have to pay out to greedy shareholders with minimal amount spent on infrastructure. It seems the mobile companies are spending more on that area than the likes of BT.
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    SteveMcKSteveMcK Posts: 5,457
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    BKM wrote: »
    Line rental HAS been pushed to its present crazy levels in recent years as calls are now a lot cheaper than previously and this - fixed income - is highly desirable and more than compensates!
    You have that backwards. The EU (Neelie Kroes & co) required that phone companies stopped cross-subsidising services, and required that each internal component paid its way. That's why calls got cheaper, phone companies could no longer justify charging high prices for long-distance and international calls when they really didn't cost that much more to provide. Since call income could no longer subsidise the cost of providing the infrastructure, line rental had to go up to a level that matched the cost of providing it.

    The assumption that it's "just a pair of copper wires" is about 80 years out of date. The "line" is your part of the whole infrastructure, cabinets, exchanges, fibre, cables, all the physical parts that make up the network. It's not cheap to install (have you any idea what it costs to dig up a street and make it good?) or to maintain. I'm sure the equipment used for testing and maintaining it has become much more sophisticated than it was when my colleagues were designing it, I'm also certain that it hasn't become any cheaper or less sophisticated!
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    SteveMcKSteveMcK Posts: 5,457
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    Mr Madras wrote: »
    1
    BT's annual report (2013) states that it has around 9.9m consumer fixed lines - it's unclear if they include Plusnet customers in that number. It says around 9.7m are active, in that customers take a phone or broadband service or both. Take an average line rental (saver at £159.84 a year and non-saver at £15.99 a month or £191.88 a year) - £175.86 a year. BT alone rakes in £1.7bn in line rental income from its 9.7m active fixed lines.
    Less, since the government gets a good chunk of that in tax, but overall it doesn't seem unreasonable for the cost of maintaining 10m lines, 5000+ exchanges and concentrators, and goodness knows how much other underground and overhead plant. (For overhead, consider poles. They need to be replaced every 30 years. Count up how many there are just along one country lane, and work out what the annual cost of replacing 1/30th of the total, nationwide, is)
    A sign of a well-run company where line rental income is properly used? I don't think so.
    I do, but then I've worked in that business, and still work in networking, so I have perhaps a better idea of the real costs of infrastructure.
    France manages to do it. Look what they can get for €25-€30 (£19.99-23.99?) a month:

    http://www.free.fr/adsl/index.html

    http://offres.numericable.fr/

    All of those prices would be at least an additional £13-17 a month in line rental costs here. French exchanges aren't falling apart. Their network isn't crumbling. They appear far ahead of us on speeds and inclusive offerings, which we are always charged extra for.
    Ah, the old grass-is-greener error.

    Have you ever lived in France, used their systems? I was a Free subscriber for a few years, I gave up when they throttled non-HTTP evening traffic to the point where my SSL email connection was faster on a 56k dialup modem than on my ADSL (that's not an exaggeration, there were evenings when I used my laptop & a modem as the only way to deal with business mail, despite paying 40 euros a month for ADSL). Free denied it, of course, despite a dozen of my colleagues, in just one office, seeing exactly the same behaviour.

    I tried SFR. After 8 weeks of excuses, every Monday the same phone call, the same "technical problem" excuse, they finally cancelled the order on the grounds that it "wasn't possible" to have ADSL on my line, despite the fact that they had processed the cancellation of the Free service!

    Only France Telecom, the incumbent who actually owned the lines and did the maintenance, just like BT, were actually competent. I signed an order at 11am, and at 7pm the same day I had a solid ADSL connection that was twice as fast as Free had been.

    Don't be taken in by the nonsense peddled by Murdoch's tabloid press that Britain is always the worst in Europe, it's far from true. Take trains, everyone says France has wonderful trains, and it's mostly true for the heavily-subsidised TGVs. The regional services, though, they have a worse record for punctionality and overcrowding than the old Network Southeast ever managed. Any they still can't make a profit.
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    mooxmoox Posts: 18,880
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    A totally anecdotal and small sample size of one, but a friend of mine in rural France gets 2Mbps on their ADSL on a good day. I am similarly rural in the UK, and I get 71Mbps on a good day (thanks to some public funding, although BT are still contributing the majority of the money).

    The only odd and irritating thing is BT's seemingly arbitrary deployment plan. I have FTTC, but a nearby road has FTTP. Both have overhead wiring, both are not new build areas, there's an existing copper cabinet so it's not a case of the lines going direct to the exchange. I don't see the difference. If anything, my road would benefit more, as it's quite long and people at the other end of it will be getting piss poor FTTC speeds (the cabinet is where the road starts). As far as I can tell it's the only road in the village that has it.
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    SteveMcKSteveMcK Posts: 5,457
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    James30 wrote: »
    Sadly, most of Europe is ahead of us. We have to pay out to greedy shareholders with minimal amount spent on infrastructure. It seems the mobile companies are spending more on that area than the likes of BT.
    What is it with people and "shareholders"?

    If a company didn't raise money by selling parts of itself to shareholders, who reasonably expect a dividend in return, it would have to borrow money from a bank.
    Would you seriously prefer to see BT paying interest to fatcat bankers, instead of dividends that support your pension funds? :o
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    mooxmoox Posts: 18,880
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    SteveMcK wrote: »
    What is it with people and "shareholders"?

    If a company didn't raise money by selling parts of itself to shareholders, who reasonably expect a dividend in return, it would have to borrow money from a bank.
    Would you seriously prefer to see BT paying interest to fatcat bankers, instead of dividends that support your pension funds? :o

    He/she probably means that the government could own the infrastructure again, and could fund investment through raising its own debt, taxes and revenue, similar to how they do things in other areas (like transport)

    There's certainly a genuine problem with handing BT a ton of taxpayer money for BT to improve it's own infrastructure, with the taxpayer getting no share of the ownership of whatever it has paid for, no decrease in rental prices to reflect the subsidy to BT, etc. You get to pay BT in taxes and then again to use the service your taxes have partly paid for.
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    [Deleted User][Deleted User] Posts: 674
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    SteveMcK wrote: »
    Have you ever lived in France, used their systems? I was a Free subscriber for a few years, I gave up when they throttled non-HTTP evening traffic to the point where my SSL email connection was faster on a 56k dialup modem than on my ADSL (that's not an exaggeration, there were evenings when I used my laptop & a modem as the only way to deal with business mail, despite paying 40 euros a month for ADSL). Free denied it, of course, despite a dozen of my colleagues, in just one office, seeing exactly the same behaviour.

    I tried SFR. After 8 weeks of excuses, every Monday the same phone call, the same "technical problem" excuse, they finally cancelled the order on the grounds that it "wasn't possible" to have ADSL on my line, despite the fact that they had processed the cancellation of the Free service!

    Ah....the 'here's my anecdotal evidence' error.

    I have family in Lille, Paris, St Etienne, Tarbes, Oloron and Toulon. So, yes, I have used their systems.
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