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DPD - the best courier?
andersonsonson
Posts: 6,454 Forum Member
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The 1 hour delivery time frame and "follow my parcel" thing is great, very useful
Anyone else a fan of this ?
This is why I like them
Anyone else a fan of this ?
This is why I like them
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Best courier I've encountered.
This is how the others should be.:)
Before the parcel is despatched you can request delivery to an alternate address is you have to go out.
Before the parcel is despatched you can request delivery to an alternate address is you have to go out.
Before the parcel is despatched you can request delivery to an alternate address is you have to go out.
Thought it was great being able to follow the van around on the map with the live tracking thingy. Knowing what number delivery I was and what job the driver was on was useful info to me, and I think they had an estimated delivery time that was to the exact minute that adjusted with traffic etc. as well as the general 1 hour slot. I also recall it showing the driver's name which was a nice touch.
That's the only time I've encountered them so I don't know if they're consistent. Couldn't fault my single experience them though.
their live tracker is a little bit behind on purpose so criminals cant rob them of the goods theyre sending
Incompetent f........
The one hours slot and GPS following is great.
Royal Mail isn't as good as all they say is 'It is out for deliver' but you don't know when exactly.
Like that they send a text with options for alternate / re-delivery choices and for the 1-hour window in which they'll be arriving.
Never had a problem with them.
ps Our Yodel delivery guy takes personal service to embarassing levels. Once he's got your contact number, he delivers any time (he's made a special trip out to us on Sunday evening at 7.30pm), anywhere - it's like the Pony Express, sometimes
Lol
I like DPD. I had a delivery from AO the other day, and it was due between "08:00 and 12:00". They turned up at about 11:58. I said they should have a one hour delivery slot like DPD because clearly there was no chance of it turning up anywhere near 08:00 so I could have had some extra sleep (I'm pregnant so particularly appreciate my sleep at the moment!). He grunted at me about how they both used to work for DPD and it was rubbish. "We couldn't even deliver one minute before the delivery time." Yeah, and? They've got a one hour slot, it's not like they had only had a five minute window! Neither had any personality whatsoever - and they tried to deliver to the wrong building. "Well, it's what the satnav told us." Idiots.
We had a DPD delivery due when I was going for a scan, so I rang up and asked if I could have it delivered to the shop next door. We were in our old flat at the time and most of the neighbours would have been out - I didn't think they'd fancy trying 17 different flats before trying the shop (if I'd just chosen the "deliver to neighbour" option). They sorted it out with no trouble at all
I've had terrible experiences with them, as much as to say one of my items even came broke (despite the fact the box had 'fragile' written all over it) - wouldn't recommend them, myself.
So I called the number, a bit annoyed, they contacted driver who said they had put the note under my door, my ACTUAL door, total liar, they made him come all the way back to deliver it, he was such an arrogant sod at the door!
The second time they missed 3 delivery slots, blaming miscommunication with drivers etc.. Might just have been the edinburgh ones in our area, but I've never had as many probs with other couriers, and we get about 5-10 parcels a week...