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MacBook & Apple ID setup problems
c4rv
Posts: 29,621 Forum Member
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I'm trying to help my neighbor who has purchased a new MacBook Pro.
So he has created an Apple ID using his existing xxxx@btinternet.com e-mail account and different password than his e-mail. Got a verification request for that account which he did via a webmail on a spare PC. All well and good so far.
However when he tries to setup the Mail app on his new macbook, it connects to his Apple e-mail. I tried adding add a new account using xxxx@btinternet.com, even added BT IMAP settings but it keeps saying the ID is already in use ????
The only way he can get to his e-mail at the moment is through webmail, not ideal.
Any ideas ? If I try to create a new Apple ID it says that it must be an e-mail address that you can send the verification e-mail to which doesn't make sense if you don't have e-mail to begin with.
So he has created an Apple ID using his existing xxxx@btinternet.com e-mail account and different password than his e-mail. Got a verification request for that account which he did via a webmail on a spare PC. All well and good so far.
However when he tries to setup the Mail app on his new macbook, it connects to his Apple e-mail. I tried adding add a new account using xxxx@btinternet.com, even added BT IMAP settings but it keeps saying the ID is already in use ????
The only way he can get to his e-mail at the moment is through webmail, not ideal.
Any ideas ? If I try to create a new Apple ID it says that it must be an e-mail address that you can send the verification e-mail to which doesn't make sense if you don't have e-mail to begin with.
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You need to remove the mail account for the Apple ID, in accounts on the mail app, then it wont complain