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Homechoice email addreses randomly deleted!!
Nikhil
Posts: 990
Forum Member
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I'm seriously not happy. Have been a homechoice/tiscali/talk talk (whatever!) customer since 2002. When tiscali took homechoice over they said we will be able to keep our homechoice email addresses functional, and they have been accessible through the tiscali webmail feature since.
When talk talk took over they said everything would be "unchanged"
Now over the last two days I'm completely unable to check my homechoice email address. The site just goes into a server error.
Contacted support this morning and they say, "sorry the addresses have been deleted, you should have been told"
How ridiculous, if you are going to delete a service you need to tell the customers. I haven't heard a sausage about this. No letter in post, not email to email address in question, or to the tiscali account address, or even a mention on their website.
So, is the service actually no more, or did the support member on the phone not know what he was talking about and the service is just temporarily down.
Anybody know? anybodies homechoice addresses still working?
When talk talk took over they said everything would be "unchanged"
Now over the last two days I'm completely unable to check my homechoice email address. The site just goes into a server error.
Contacted support this morning and they say, "sorry the addresses have been deleted, you should have been told"
How ridiculous, if you are going to delete a service you need to tell the customers. I haven't heard a sausage about this. No letter in post, not email to email address in question, or to the tiscali account address, or even a mention on their website.
So, is the service actually no more, or did the support member on the phone not know what he was talking about and the service is just temporarily down.
Anybody know? anybodies homechoice addresses still working?
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Edit: just tried using webmail & I had same problem - mail coming through okay with outlook & windows live mail.
I have raised this issue on the tiscali forums and have been advised to report the issue to forumsupport@uk.tiscali.co.uk
which I have done.
So we shall see what happens...
http://www.tiscali.co.uk/forums/forumdisplay.php?f=215
and it has now been fixed (for me at least), thanks to MK-Caroline.