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Virgin broadband been out for 2 hours
Naa_KwaKai
Posts: 1,883 Forum Member
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I just switched from Sky broadband to Virgin and it's a nightmare! This is the second time since yesterday I've lost internet and what's worse is that they're closed from 6 onwards on Saturdays and all day tomorrow. I've tried resetting it but no joy. To other Virgin customers, is this something I can expect often? Constant cut outs?
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If you have a virgin phone line dial 150 or 0345 454 2222
We have been with them years always had good service.
https://my.virginmedia.com/faults/service-status
Outrages are thankfully rare and customer service for broadband is open 24/7. I've called them at 1am before. Not that they're much use but they can arrange an engineer then you'll get a txt message if it's an area fault telling you when the fix is due and if not you get an engineer.
In the 10+ years I've been with them is say I've had a total of a few days down time.
I'm glad someone's pointed out the customer service opening times, there's also an online forum where you can also ask and report such issues too.
Maybe 2 hours a year, or even every two years.
The longer outages have been when they have been upgrading the networks and not just a random outage.
You're right, they are open, the automated message I got earlier said 6 for some reason. Anyway, typically with Virgin (cause I had TV with them before) they couldn't sort it out over the phone. Said a technician needs to come out on Tuesday so that's roughly 3 days without internet and I've only just signed up. Think I'm gonna cancel. £33.49 per month for landline and fibre optic broadband is too much to have things not working for days at a time.
Sky broadband is excellent with great deals but the customer service is awful. They lie far too much. I just left them as I couldn't trust a word they said.
I'm with VM and have experienced very few network outages over the years.
I've often had the little message in the bottom right hand corner of my screen, which says:-
"Local area network - a network cable is unplugged", which causes loss of internet access.
The lights on the hub are normal, indicating there is not an outage. I'm not sure what causes it, but I can fix it by turning off the PC, rebooting the hub, and re-starting the PC.
...
It's lasted a few days on a couple of occasions in 20 years
Other times it's gone off for maybe 10-12 hours........again rare
Other times it goes off for a couple of hours during the day but does it every day for a few days
Sometimes the TV goes as well..........more often its just the broadband and the TV is OK
I think maybe because I work from home and have the computer on most of the time I notice these little outages of a few hours that you guys who go out to work might not realise are happening ?
I used to be with Sky for the broadband. However when we had a problem, I had to go to and from BT and Sky as they were blaming each other and was without BB for 6 weeks and a phone for over 2 months, hence the switch the VM. At least with VM as they provide the BB and the infrastructure behind it, they cannot slop shoulders and say its BT's fault.
I don't like SKY. They are great at start up deals, but have zero loyalty to their established customers.
I'm very happy with their service. My 150mb connection is the reason why I haven't jumped ship for 8 years.
The other outages have been brief and generally down to the rubbish modem/ router. Sometimes they helpline arrange a technician to visit before they actually realise it is a bigger issue, and they'll sort the problem and cancel the appointment.
You wouldn't have had 150 meg 8 years ago.