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Channel 5HD Farce
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[Deleted User]
Posts: 112 Forum Member
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Months and months go by with NO solution for those who, like me, pay almost £70 a month for supposedly all of Sky's channels (HD included) and still cannot receive any HD channels on TP29 with an FEC of 29500...this just does not exist as a menu option.
I originally paid for a call-out, only to be told that everything, from the LNB to the RX was perfect...BUT "if you don't got 29500, you don't got no channel......so call Sky technical, if such a department actually does exist and tell them!!"
Yeah right, like I've got 4 weeks of my life and the money to spare, to be waiting on the phone to talk (if I'm lucky) to someone who has in front of him, (or her) prepared scripts which he or she is ordered NOT to depart from under any circumstance for fear of loosing their job,
Although I still have months to go with my contract I have been advised by a colleague who works in our legal department that this situation does constitute a breach of contract on Sky's part, so I could simply say bye bye without any problems.
The thing is, I like having the choice that Sky offers, but what I don't appreciate is their cavalier attitude toward their customers.
So....Sky.... own up to the existence of this problem AND tell us how and when you intend to fix it.....NOW
ARE YOU LISTENING!!
I originally paid for a call-out, only to be told that everything, from the LNB to the RX was perfect...BUT "if you don't got 29500, you don't got no channel......so call Sky technical, if such a department actually does exist and tell them!!"
Yeah right, like I've got 4 weeks of my life and the money to spare, to be waiting on the phone to talk (if I'm lucky) to someone who has in front of him, (or her) prepared scripts which he or she is ordered NOT to depart from under any circumstance for fear of loosing their job,
Although I still have months to go with my contract I have been advised by a colleague who works in our legal department that this situation does constitute a breach of contract on Sky's part, so I could simply say bye bye without any problems.
The thing is, I like having the choice that Sky offers, but what I don't appreciate is their cavalier attitude toward their customers.
So....Sky.... own up to the existence of this problem AND tell us how and when you intend to fix it.....NOW
ARE YOU LISTENING!!
0
Comments
Most other HD boxes can manually tune this.
However, virtually all HD channels use 29,500 when they operate and all Sky boxes can actually access it when on the EPG - just not tune it in manually.
So if your EPG has any HD channels on it then it is not unable to access 29,500 just unable to manually add that number like every other Sky HD box.
IOW the installer who came out seems not to know the job too well.
There seems to be an issue over the transponder thaty Five HD and ESPN America HD are on where certain boxes are struggling with just these channels.
But it cannot be to do with the boxes inabillity to access 29,500 if the other HD channels are fine.
I think the OP is aware of this and quite rightly asking why Sky have not acted as it is clear from threads on the net that quite a few Sky HD paying customers have been denied access just to this one transponder and the recent HD channels added to it,
Frankly Sky should either swap their boxes (if this is a box specific problem) or reduce their subs in compensation until they find out why the problem is ongoing - but Sky appear instead to be in denial.
Missing an individual transponder is normally caused by either interference on the specific frequency although transponder 29 should not be affected by this. It can also be caused by mis aligned dish, cable clips fastened too tight or damage or faults on the cable/LNB
I would suggest you arrange another visit (should be free if you are in contract) and get them to rip EVERYTHING out and re-install the cable and dish, if that doesn't work then maybe a new box may help!
You need someone to get a decent meter on the feed and check the problem transponder. If the Dish/LNB checks out ok (which it probably will), then you can contact Sky and get them to change out the box.
The problem isn't as widespread as you would like to believe. If it was a major issue believe me we would all know about it. As I posted earlier I have yet to see this problem on any box old or new, even thomsons (even though they lose other channels for obvious reasons). Have you tried your box on a friends dish and cable or vice-versa?
Woahh! Hold n. There for a minute, I was a sky installer and I can guarantee that I am not a moron! Neither are the guys that I have trained over the years!
There are also a lot of good, well informed and professional sky people on here who would take great offence to your opinions there!!
You can tell the difference as those understand how to setup a polar mount..
EDIT:
I should add my opinion is based on numerous VM/Sky engineers taking one look at my motorsied and inclined orbit tracking setups with a look of utter confusion..
Steady on fella, no need for that. I pride myself on the quality of my work and that of those I have trained over the years. We are trying to offer advice here and your rant is neither helpful or warranted.
You have go to settings and press 0, select and then select "New Install". When my box was showing No signal for all channels, doing that fixed it.
I had the company who originally installed the system come back and do an entire systems check for me. (I know the company and am a personal friend of the owner)
They replaced the dish/LNB did a full test of the cabling (only been in for two years) and using an expensive meter went through all channels. I own a 3 story Victorian property so it was a lot of high roofwork to accomplish some of the tests.
We have 100% signal and around 85% quality!?
Am I to assume that Sky NewsHD and Hallmark HD, both using some the the higher frequencies, both also use 29500 FEC?
Don't really want to request a new RX until we somehow find out that it IS the box that's at fault.
We have quite a few recordings still unwatched.