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Coffee on shelf for £1, when I got to the till it was £1.89
Gusto Brunt
Posts: 12,351 Forum Member
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Was just in my local supermarket, and saw a jar of Maxwell House coffee for a £1.
Coffee on shelf, label underneath £1.
So it's £1, right?
WRONG.
Went to the till and it was £1.89.>:(
So I told the till man it says £1. So he came with me to have a look.
'Oh, no, that's not that coffee, it's this coffee!' And he went the other side of the store and picked up the coffee that's £1.:o Both coffees Maxwell House.
So I said at the till, there's confusion there, for elderly people, you need to sort that out. I'm not even elderly and I was confused.'
"No confusion", he said. "It's clearly a different coffee."
Well CLEARLY it's not clear.>:( So I complained to head office. Was I right??:)
Coffee on shelf, label underneath £1.
So it's £1, right?
WRONG.
Went to the till and it was £1.89.>:(
So I told the till man it says £1. So he came with me to have a look.
'Oh, no, that's not that coffee, it's this coffee!' And he went the other side of the store and picked up the coffee that's £1.:o Both coffees Maxwell House.
So I said at the till, there's confusion there, for elderly people, you need to sort that out. I'm not even elderly and I was confused.'
"No confusion", he said. "It's clearly a different coffee."
Well CLEARLY it's not clear.>:( So I complained to head office. Was I right??:)
0
Comments
Always check the shelf label against the product, especially on 3 for 2 or 2 for £2 etc.
No, there was about ten there, all the same.
Store should have made it clear the label beneath the coffee was £1.89. Not £1. Especially since both were Maxwell House.
There was no special offer
Signs had not slipped.
The coffee was in the wrong place and the staff couldn't care less.
No excuses I'm afraid. Think of the elderly lady who puts that coffee in her trolley and ends up paying 89p more for it, because it's in among other things.
Signs have to be correct and in the right place. It's a store. Not a kiddies' bring and buy stall.
I wouldn't dream of it either - if I really wanted the £1 coffee I'd do do an exchange - but there are a lot of professional complainers out there who like nothing better than a good moan.
This is actually a basic piece of consumer law and if you search the internet you may find what Act it comes under.
However, if you believe the shop was deliberately trying to mislead you can report it to the local council to investigate but you will need a lot more proof than in your OP
As long as you don't get obsessive about catching out every mistake, you may wish to make a stand more than most of us do.
Supermarkets do need vigilant vocal shoppers too.
It's 89p.
Just move on. This really isn't something to get your knickers in a twist about.
Surely there's more important things...
Buying Maxwell House? No.
Still down to the purchaser to check the label v the shelf ticket.
I remember a colleague being very upset about his orange juice until he discovered the sign was for freshly squeezed orange juice.
I'd love to live on Carte Noire but there you go.
Yes, he should have let you have the coffee for £1
I bought a kenwood blender on sale in a supermarket a few xmas's ago, it was on sale and labelled as £24, got to till and it went through at £50, so when I told the assistant and showed where it was on the shelves, they put it through at the advertised price. the assistant quickly scuttled off to remove the rest from the shelf as they had been put in the wrong part and wrong price
It all forms the basis of contract, they have offered the coffe for sale at £1 which you accepted by picking it up and going to pay for it, they should really honour it unless you paid the £1.89
Until you have paid for it no contract exists, they don't have to sell it for a £1 if it is an honest mistake...they don't even have to accept you as a customer.
Very different situation.
In yours the wrong price had been put on the label.
If this case the label was correct as the label was for a different product.
Totally agree.
It's happened to me a couple of times but I was as much at fault imo for not double checking and reading the small print. I didn't believe it was an attempt by the store to mislead. And I have to say those occasions have been outnumbered by a checkout operator pointing out that there was an offer on. In fact just this week I failed to notice the 2 for one offer on a pack of diet coke and they brought an extra one for me so well done them.
Thats back to front - the offer is made buy the customer and accepted or not at the till.
The goods on the shelf are an invitation to treat
He could have taken the item off sale and refused to sell it to you at any price to be honest.
It's usually better customer service just to let you have it and then fix the error.