Options
advice needed re tax credits - payment owed what happens?
[Deleted User]
Posts: 399
Forum Member
✭
hi
just had letter from HMRC after submitting our renewal for 2013/14 and according to their figures, we owe them £260. This hasn't happened before, and I was hoping someone on here might have gone through similar and can advise as I've just phoned their awful helpline waited 3 mins then got told "too busy to speak to you goodbye".
there is no payment information on the back so I assume this means they aren't paying me anything else? but if it is is the case, what am I supposed to live on?! bit stressed about it and can't speak to anyone as they won't take my call. I am a carer for my disabled toddler son so can't work. Thanks for reading.
just had letter from HMRC after submitting our renewal for 2013/14 and according to their figures, we owe them £260. This hasn't happened before, and I was hoping someone on here might have gone through similar and can advise as I've just phoned their awful helpline waited 3 mins then got told "too busy to speak to you goodbye".
there is no payment information on the back so I assume this means they aren't paying me anything else? but if it is is the case, what am I supposed to live on?! bit stressed about it and can't speak to anyone as they won't take my call. I am a carer for my disabled toddler son so can't work. Thanks for reading.
0
Comments
MP's have a hotline for such matters, and get taken notice of when ordinary mortals are ignored. They can often get sums written off when such action has previously been refused.
As has been suggested already, I'd try the CAB and your MP as well as trying to get through again on the phones.
What other income do you have?
Surely you don't just live on tax credits?
So it looks automatic ... And that they should have told you how they were doing to do this.
But in any case you can challenge their decision this outlines the process
https://www.gov.uk/tax-credits-overpayments/dispute-form-tc846
but I think the CAB is a good place to go.
After looking at the form ... And get them to fill it in.
If you aren't getting tax credits, then they will (eventually) contact you directly about repayment options.
An award notice will come through with the details of your new payment amounts. If you can't wait for that (and sometimes they come through after the payment has changed) then you really need to speak to the helpline as they will have the information already. The best times to call used to be as soon as the helpline opened in the morning and early on Sundays, but I suspect it's busy all day as it's the renewal period...