Options
eBay - Seller sent me wrong item, what would you do?
![[Deleted User]](https://w5.vanillicon.com/v2/5a759bc5af2adf523cd21770b05d21f9.svg)
[Deleted User]
Posts: 3,396 Forum Member
✭✭✭
I don't care about the cost in this instance but I'd like to know for future reference in case I bought something expensive.
I bought two games from a seller with good feedback. One was the wrong game inside the case of the game I actually wanted, and the other one is dodgy and takes several reboots to start but plays fine eventually. I opened a case for the wrong game and they refunded my money for a return, but the postage was free originally and now I'll have to pay almost the cost of the full refund to return the game anyway, meaning I'm paying to return the game when it was their fault and I'm the one losing out...
What would you do?
I bought two games from a seller with good feedback. One was the wrong game inside the case of the game I actually wanted, and the other one is dodgy and takes several reboots to start but plays fine eventually. I opened a case for the wrong game and they refunded my money for a return, but the postage was free originally and now I'll have to pay almost the cost of the full refund to return the game anyway, meaning I'm paying to return the game when it was their fault and I'm the one losing out...
What would you do?
0
Comments
And if they refuse, leave them a stinker.
Thanks
They did refund the cost of the item but as the postage was free I'll have to pay to send it back which would be almost the cost of the item.
Are we allowed to ask for a further refund of whatever the cost is to send it back?
It cost less than £2... I can't be bothered sending it back I'd rather bin it lol but I have to I suppose.
No you don't - you shouldn't be left any worse off than you started. Email and say that unless they refund your postage you are not prepared to return it. Why should you be out of pocket for their mistake?
You're right, thanks
send him a message saying you want him to pay for return postage, hes sent you the wrong stuff so its his responsability, even if thats not what ebay say, i am a powerseller on ebay and in most cases if its only a couple of quid, i'd just apologise and refund and tell you to keep or bin the item, as for the other game if its faulty he should refund but i dont think you should hold it against him that the game doesnt always work, the last time he used it it might have worked ok, he should refund you in full for it though
Whilst that sounds like good advice I'm fairly certain that it's in eBay rules that you can't threaten someone with bad feedback in order to get what you want?
They've already opened a case.
Ask the seller if they want it back. You never know, they may not.
If the item was won under auction you are not covered by DSR but you are by the sale of good act which allows you to have a refund but I am not sure what, if anything the SOG specifies about what happens in the instance of having to pay to return an item.
No! Don't mention feedback in your email! By all means say how dissapointed you are, but as soon as you threaten negative feedback, it becomes feedback extortion. The feedback can then be removed by ebay:
"Examples of feedback extortion
Buyer threatens to leave negative Feedback or low DSRs unless they get a full or partial refund for an item, including without posting the item back to the seller."
http://pages.ebay.co.uk/help/policies/feedback-extortion.html
My advice would be to complain in the case about how it isn't your fault and its unfair to expect you to be out of pocket. Keep it clear and concise and don't get all emotional about it! Ebay may well give you a postage label
What do you mean by a "chancer"?
And yes a mistake was made, on their end as I pointed out.
Thanks for the advice everyone, I contacted them to say if they wish for the item to be returned it would cost so and so amount for postage and the jiffy bag I had to buy. They'll either pay it or tell me to keep it I imagine.
All of the above only applies to a business seller though.