As a customer with Lovefilm/Amazon for the past 3 years I have been very happy with excellent service I was getting, the past few weeks have been a nightmare though!, posting discs back on Mon & not being returned til Friday, as a one off I could accept their explanation it was Royal Mails fault, but not for 3 weeks + having other friends that subscribe, they are suffering the same problem... as a test I will send a couple of discs in the same envelope as a friend who is on a free trial (who isnt having a problem with Lovefilm turnaround times) & I'll pay & send a couple back recorded delivery so I know for sure when they did actually receive them, as I have an unlimited package I honestly beleive they are throttling the amount of discs I get
... & to make it worse I cant even cancel, because I had no complaints about their service I took advantage last year of their pay up front & am now paid up for the next 7 years:eek:
Who knows how we'll be watching films in 2017 :eek: ( I know how you will be )
I have no complaints over the speed of Lovefilm and i always get the DVD's the day after they recieve them from me which seems to be the day after i send them.
However, the quality of the dvd's is shocking and i have to keep sending them back as faulty. The latest film, i complained about and a replacement was sent which is also unwatchable.
I have previously had a good service from Love Film, I have an ulimited package and get lots of DVDS. However I have not received ANY disks from them in the last three weeks. Obviously I have reported them missing after the usual four days and they have issued further disks, but again not received. I am in correspondence with their customer services but it is the usual "we are sorry ... blah blah blah". I can only think some kind of scam has begun (not within Love Film) has anyone else had problems?
I have previously had a good service from Love Film, I have an ulimited package and get lots of DVDS. However I have not received ANY disks from them in the last three weeks. Obviously I have reported them missing after the usual four days and they have issued further disks, but again not received. I am in correspondence with their customer services but it is the usual "we are sorry ... blah blah blah". I can only think some kind of scam has begun (not within Love Film) has anyone else had problems?
I'm thinking that, hopefully not. Have had this service for some years and aside from the odd one going astray things have been fine. Is there an alternative supplier for DVD rentals? It's pretty obvious new customers get better service.
I'm thinking that, hopefully not. Have had this service for some years and aside from the odd one going astray things have been fine. Is there an alternative supplier for DVD rentals? It's pretty obvious new customers get better service.
I used Blockbuster's £1 two week trial a few weeks ago. Very slow turnaround times and unplayable Blu-ray discs. I only managed to get 3 discs out of them during the 2 week period despite watching the discs on the day they arrived and sending them back the next day.
Also, when you get a faulty disc and send it back, they eventually send you a replacement, but won't send you anything else from your rental list in the meantime.
I used Blockbuster's £1 two week trial a few weeks ago. Very slow turnaround times and unplayable Blu-ray discs. I only managed to get 3 discs out of them during the 2 week period despite watching the discs on the day they arrived and sending them back the next day.
Also, when you get a faulty disc and send it back, they eventually send you a replacement, but won't send you anything else from your rental list in the meantime.
Thanks for that, that's helpful. I was thinking of giving them a try, I may invest a £1 and see how it goes. So annoying with Love Film they were great up to about three weeks now nothing is arriving. Someone is pinching them somewhere along the line. Pees me right off, I'm not a young person, I spend a lot of time at home and I love my DVDs.
I too have noticed that there has been a slowdown in Lovefilm sending out disks, I sent ones back on the Monday, but did not receive new ones till the Friday. Also, I still don't get any of the titles on the top of my list sent out.
I too have noticed that there has been a slowdown in Lovefilm sending out disks, I sent ones back on the Monday, but did not receive new ones till the Friday. Also, I still don't get any of the titles on the top of my list sent out.
I can live with not receiving the disks at the top of my list, my disks are not arriving at all. Disks despatched on 15 June have still not arrived. I recently changed to an unlimited package and my troubles started then. In correspondence Love Film totally deny they have a separate postage system for heavy users: does anyone know differently?
I sent back two discs in the same envelope to them, a padded one about a week ago. They only seem to have accounted for one of them. What if they don't believe I don't still have the other one when I ring tomorrow? I want to cancel my account anyways and this is just hassle.
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Who knows how we'll be watching films in 2017 :eek: ( I know how you will be
The future of movie watching is DVD, trust me, LOL
However, the quality of the dvd's is shocking and i have to keep sending them back as faulty. The latest film, i complained about and a replacement was sent which is also unwatchable.
Keep meaning to tell them where to poke it!
Maybe a dishonest postman?
I'm thinking that, hopefully not. Have had this service for some years and aside from the odd one going astray things have been fine. Is there an alternative supplier for DVD rentals? It's pretty obvious new customers get better service.
At Christmas time, I ditched LF for Blockbuster.
What do you think, reliable, fast, better? Thanks. V
Also, when you get a faulty disc and send it back, they eventually send you a replacement, but won't send you anything else from your rental list in the meantime.
Thanks for that, that's helpful. I was thinking of giving them a try, I may invest a £1 and see how it goes. So annoying with Love Film they were great up to about three weeks now nothing is arriving. Someone is pinching them somewhere along the line. Pees me right off, I'm not a young person, I spend a lot of time at home and I love my DVDs.
I can live with not receiving the disks at the top of my list, my disks are not arriving at all. Disks despatched on 15 June have still not arrived. I recently changed to an unlimited package and my troubles started then. In correspondence Love Film totally deny they have a separate postage system for heavy users: does anyone know differently?
They get here quickly and no throttling.
Thanks, I'll give them a try.