Retentions Deals for 2014 - Current Deals for Existing Customers
![[Deleted User]](https://wd.vanillicon.com/v2/d3502e8f2ac8d990dbaf220beba55bc3.svg)
[Deleted User]
Posts: 16 Forum Member
Can people who are going through retentions post what deals you are getting.
I was on a discounted package of £28 comprising of
[*]- M-TV
[*]- Phone-M
My loyalty discount expired as the contract went rolling and the bill jumped to £50. I called and asked to cancel and got transferred to retentions.
I was asked why I was leaving which I explained with the jump in cost plus the discounted rates for new customers etc, usual stuff. She offered to reduce my £50 p/m bill.
£35.99 per month
[*]- M Phone (15.99)
I said I'd wait for the next call in a few days with their final offer. She said there was no point waiting for a call back from the as that system has been scrapped and they don't do that any more. She said they present their best offer on the first call now.
I will decide in a couple of days but am interested what other people are getting.
I was on a discounted package of £28 comprising of
[*]- M-TV
[*]- Phone-M
My loyalty discount expired as the contract went rolling and the bill jumped to £50. I called and asked to cancel and got transferred to retentions.
I was asked why I was leaving which I explained with the jump in cost plus the discounted rates for new customers etc, usual stuff. She offered to reduce my £50 p/m bill.
£35.99 per month
[*]- M Phone (15.99)
-
- removal of TV-M service (which we don't use due to having Freest HD)
I said I'd wait for the next call in a few days with their final offer. She said there was no point waiting for a call back from the as that system has been scrapped and they don't do that any more. She said they present their best offer on the first call now.
I will decide in a couple of days but am interested what other people are getting.
0
Comments
60mb Broadband
M phone
£44.99p/m for 6 months then £52.50p/m afterwards.
I currently have TV XL, Phone XL and BB L, which I did pay £42 for (excluding line rental as I use LRS), this will be £47.50 with the price increase and then £59.50 when my £12 discount goes.
As I'm out of contract I hope I will have some negotiation power but when I called to complain about the scale of the price increase last year (December) they really didn't offer me that much so I wonder if they are clamping down on retentions deals?
I find this hard to believe, though I'm cynical by nature. Has anyone cancelled recently and been called back days later with a better offer?
Cancelled a couple of weeks ago. Missed several calls within the following week and finally spoke to someone at the weekend.
XL TV + TIVO
V+ box
V box
60 MB BB
Talk Unlimited
New price of £65 per month for 1 year and Superhub 2 being sent for a self install.
TV M
Broadband 120 MB
Phone M
We pay £44.24
We have been with Virgin for twelve years since it was Telewest. Are we paying too much?
I would say so, certainly. As mentioned I had the exactly same package last year and was on a 12 month loyalty bonus taking it down to £26 (later up to £29 after the price hike we all got hit with).
My advice, and this is tried and tested.
Cancel saying you think you're paying too much and new customers are getting a better deal. You may mention BT Infinity with their free Premiership football games for example. Do not get into a debate about your own usage, how many devices you have etc just remain polite and repeat your request. They will give up eventually and you should get a call back within a few days with a better offer.
If anyone else has a better strategy please feel free to add to or correct mine.
Way to much, annoys me loyal customers get ripped off, due for new contract soon
Tommorow my neighbour is going back to virgin and got a good deal for 35.99 a month and just 19.99 installtion that is phone, tivo, and internet
I have the same with an extra V+HD for an ongoing £47 a month i was also given £100 credit to my account.
I got this deal after complaining that they would not give me the £47 deal being offered on the VM rates website with the free tablet as i was an existing customer.
They would not give in on the tablet but offered me the £100 instead which i did not mind already having a tablet.
We have 2 V+HD boxes
60mb Broadband
Tv XL
M Phone
With the new price increase I pay £77 a month......too much??
WOW..!! Sounds a bit too hefty tbh. Just to compare - I have ONE V+ box, but whilst you are on M Phone, I'm on talk unlimited. So
1 x V+ box
60 mb broadband
TV XL
Talk Unlimited
A 'tickle' package - huge discount rates on 08 (ie free 0845) & Talk Mobile reduction of 10p a minute to any mobile.
The pre-paid line saver rental - 'think' it was £120, my second term.
A customer loyalty discount of £6.00 a month.
Net charge is £49.00 to the penny.
Sounds like you are spending a lot for one extra V+ box...paricularly in light of the fact you are on the M phone package.
My question is, after getting a loyalty discount is there Virgin Media customers out there who has received a Loyalty Discount AND the 6 months free Netflix deal?:D
60Mb Broadband
XL TV with Tivo
M/L Phone
at around £55 a month.
I have as above with an additional V HD box and pay £53.74 a month. The additional box is useless to me though so if my package continues to go up I might even look at coming off mates rates . . . .
Sadly w never use the phone so it's an expensive luxury so I am going to ring them and ask for a deal without a phone. 20meg is fast enough for us so what deals can I expect?
I'm tempted to give Retentions a call and point out that Plusnet would give me their (up to) 78Mb, line rental and a router for what I'm currently paying. Am I likely to get any joy?
Talk Unlimited
TV XL
Broadband M
Skymovie 2,SkyMovie 1,Sports 1, Sports 2
We have one V+ box.
The current cost is £86.89 which will be going up to £92.39.
Do you think it would be possible to get any reduction? To be honest I would be willing to let the movie channels go but my husband loves the sports channels and they are included in a joint package price of £34.25 within the monthly charge.
Having been with Virgin since the Blueyonder days I would appreciate any advice.