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Humax locking up instantly power cycle doesn't resolve ?
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[Deleted User]
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Just checked and thought this would be sticky ?
My Mums Humax locked up on Sunday on ITV1, she power cycled it and box boots up then instantly freezes, no time to change channel press menu etc anything.
After a circus with appalling John Lewis customer service where they first agreed to replace the box but wanted to charge £40 as the price has gone up since my Mum bought this a few months ago, then said they no longer sell Humax so wanted to substitute a Grundig unit, then john lewis said they won't support any product they sell, and manufacturer needs to sort this out with a repair etc, and a load of other hassle we finally managed to speak to someone at Humax, who said this is a known problem affecting some boxes on some transmitters, and they have a reset procedure to unlock the box - we've run this through and this worked for Mums, so I've pasted it in below.
Humax helpdesk is being flooded with calls for this, so its taking them a very long time to answer calls, so hope this might help someone else:
Dear customer,
Please follow below to resolve the issue you are experiencing:
1. Power OFF the receiver
2. Disconnect the Aerial cable
3. Power On the receiver
4. Press MENU
5. Select Installation
6. Enter your password (default = 0000)
7. Select Default Setting
8. Select YES
9. Enter your password (Default = 0000)
10. When the receiver restarts, power off
11. Connect the Aerial Cable
12. Power ON - the receiver will then search for the channels.
My Mums Humax locked up on Sunday on ITV1, she power cycled it and box boots up then instantly freezes, no time to change channel press menu etc anything.
After a circus with appalling John Lewis customer service where they first agreed to replace the box but wanted to charge £40 as the price has gone up since my Mum bought this a few months ago, then said they no longer sell Humax so wanted to substitute a Grundig unit, then john lewis said they won't support any product they sell, and manufacturer needs to sort this out with a repair etc, and a load of other hassle we finally managed to speak to someone at Humax, who said this is a known problem affecting some boxes on some transmitters, and they have a reset procedure to unlock the box - we've run this through and this worked for Mums, so I've pasted it in below.
Humax helpdesk is being flooded with calls for this, so its taking them a very long time to answer calls, so hope this might help someone else:
Dear customer,
Please follow below to resolve the issue you are experiencing:
1. Power OFF the receiver
2. Disconnect the Aerial cable
3. Power On the receiver
4. Press MENU
5. Select Installation
6. Enter your password (default = 0000)
7. Select Default Setting
8. Select YES
9. Enter your password (Default = 0000)
10. When the receiver restarts, power off
11. Connect the Aerial Cable
12. Power ON - the receiver will then search for the channels.
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Comments
Does this delete existing recordings as I have a similar problem but don't want to lose my recordings.