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[Deleted User]
Posts: 14
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Help, somtimes when I turn the channel over the picture does not appear for ages and we have to turn the STB off at the mains, but now it keeps disappearing while we are watching it. Its really bad tonight we must have turned it on and off about 20 times. Has anyone else had this problem?
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Completely lost Channels 4,5, ITV2, SKY1, UKtv earlier. Now pic keeps disappearing again but when you flick down a channel and then back it's ok again.
Any problems we don't know about ntl team? :rolleyes:
I've tried resetting both boxes we have, but the same thins is happening on both of them, so I doubt if it the fault is there.
Looks like a problem in the Hove area as Geoff mentioned, can anyone confirm this?
I've called Ntl several times on 0800 052 2000, the 2 to report a fault, but get an engaged tone, then silence, then I get cut off! Though I'd try the other option 5, but the same thing happens there too.
What use is that if we have a fault out side of those hours :mad:
I'll be at work by 8 tomorrow morning so I'll have to wait until I get home again to call Ntl:.
Hopefully they will find a fault soon, if anyone has even managed to get through to them today.
I even tried the freephone status line (for Internet services) on 0800 0524315. The meaasage says "that problems with their internal systems able to provide limited technical support".
Anyone have any more news???
Oh well, will have to keep flicking the channel up and down everytime it disappears.... never mind The Curse Of Blue Peter on Channel 5 at the mo (sad, I know)... should be...
THE CURSE OF ntl!
This could be a loose cable in the house, or perhaps a growing fault in the street cabinet. If the latter some of your neighbours may have the same problem. Try asking them. Worst result is they may invte you in to see their holiday snaps at this time of year, best result is you can all try ringing in the fault.
Leave your box tuned to the dodgy channel when you call in, as now they can measure the signal strength remotely (cwc only) and if it is on a good channel they will think it's ok.
I'm completely missing half the music channels, sky sports news, TV5, sky 1 mix and most of the others are skipping.
The only exeptions are bbc1,2, itv1,2, c4, five, channel ntl and sky 1.
I hope it's back for Brighton area too, if not a reset of the box usually does the trick.
and thanks for Glooms advise.