Game..what is their problem??

gdjman68wasdigigdjman68wasdigi Posts: 21,705
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Infamous second son special edition with beanie hat..

if you havent pre ordered with us you are not going to get it...

ok, so why the attitude and why is it £10 more than your own website, why do the assistants have to be so full of themselves?? £69.99 yeah ok

Amazon. pre order £59.99.

i simply cant understand why they are still on the high street after the Lego Movie price fiasco

£34,99 Grainger..£44.99 Game..

ok we will match it but WERE losing money..

dont all retailers buy the games for the same price anyway..??

#greedyandrude

>:(
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Comments

  • whoever,heywhoever,hey Posts: 30,992
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    dont all retailers buy the games for the same price anyway..??

    Nice rant, but i bet this bit is false. Also they have different costs. The box isn't the only unit cost.
  • gdjman68wasdigigdjman68wasdigi Posts: 21,705
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    ive ordered it from Amazon, hopefully it will turn up on Friday..
  • [Deleted User][Deleted User] Posts: 565
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    Infamous second son special edition with beanie hat..

    if you havent pre ordered with us you are not going to get it...

    ok, so why the attitude and why is it £10 more than your own website, why do the assistants have to be so full of themselves?? £69.99 yeah ok

    Amazon. pre order £59.99.

    i simply cant understand why they are still on the high street after the Lego Movie price fiasco

    £34,99 Grainger..£44.99 Game..

    ok we will match it but WERE losing money..

    dont all retailers buy the games for the same price anyway..??

    #greedyandrude

    >:(

    Sorry, dont understand your rant.

    Most places have pre-order bonus options, are you saying the beenie hat isnt good enough or that you think the hat should be available everywhere?

    Are you unhappy that if you want a beenie hat then you have to pre-order from game?

    Most stores have exclusive pre-order bonus offers and game has the hat (hardly the be all and end all)

    If your not happy with the price at game then go else where, no one is forcing you to buy from game.
    Not being rude but it sounds like there is a little attitude from both yourself and the game employee gave it back.
    I work at game and treat customers as they treat me, if someone comes in and talks to me like that then I will give it back, I am here to do my job not put up with someone elses crap.

    In regards to the "lego movie game controversy" (hardly a controversy, Game sells a game at a higher price than some other shop...), everywhere has different prices and will discount a game considerably on the basis that you will buy other things as well from the shop, such as superstores selling COD for £10 less but banking on you doing your weekly/monthly shop there at the same time.

    No retailers dont buy games at the same price, it depends on volume, the more of a volume you buy then the more discount you will get but you have to be sure that you will sell that volume otherwise you will lose money.
    Just look at Tesco and the shear amount of COD:Ghosts stock that they couldnt shift for love nor money.
  • STeelySTeely Posts: 329
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    game is crap, yes we know
    btw the bears etc etc , oh and the pope is................
  • [Deleted User][Deleted User] Posts: 3,813
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    I've said it before i'll say it again, Game are great sometimes and sometimes they are crap, it really depends what you are looking for

    Asda sell milk a £1, tesco charge more for the same amount (in my experience at least) that doesn't mean tesco are crap, it just means they charge more for that particular product

    Many a times i've picked up a bargain in Game and many a time i've walked out not willing to pay the price, i don't feel the need to start a new thread every time something i don't like happen though, which if memory serves the OP has a history of doing
  • gdjman68wasdigigdjman68wasdigi Posts: 21,705
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    thomas2400 wrote: »
    I've said it before i'll say it again, Game are great sometimes and sometimes they are crap, it really depends what you are looking for

    Asda sell milk a £1, tesco charge more for the same amount (in my experience at least) that doesn't mean tesco are crap, it just means they charge more for that particular product

    Many a times i've picked up a bargain in Game and many a time i've walked out not willing to pay the price, i don't feel the need to start a new thread every time something i don't like happen though, which if memory serves the OP has a history of doing

    sorry lol, im getting my beanie hat package from Amazon and its a tenner cheaper so far.

    alls well that ends well
  • gdjman68wasdigigdjman68wasdigi Posts: 21,705
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    Sorry, dont understand your rant.

    Most places have pre-order bonus options, are you saying the beenie hat isnt good enough or that you think the hat should be available everywhere?

    Are you unhappy that if you want a beenie hat then you have to pre-order from game?

    Most stores have exclusive pre-order bonus offers and game has the hat (hardly the be all and end all)

    If your not happy with the price at game then go else where, no one is forcing you to buy from game.
    Not being rude but it sounds like there is a little attitude from both yourself and the game employee gave it back.
    I work at game and treat customers as they treat me, if someone comes in and talks to me like that then I will give it back, I am here to do my job not put up with someone elses crap.

    In regards to the "lego movie game controversy" (hardly a controversy, Game sells a game at a higher price than some other shop...), everywhere has different prices and will discount a game considerably on the basis that you will buy other things as well from the shop, such as superstores selling COD for £10 less but banking on you doing your weekly/monthly shop there at the same time.

    No retailers dont buy games at the same price, it depends on volume, the more of a volume you buy then the more discount you will get but you have to be sure that you will sell that volume otherwise you will lose money.
    Just look at Tesco and the shear amount of COD:Ghosts stock that they couldnt shift for love nor money.

    its not the first time they have been a bit snotty, this was the same store that said i would have to provide "video evidence " that Arkham Origins was faulty.

    the easy answer is just go to Grainger, they are usually cheaper and the staff are quite friendly, even though they never answer the phone
  • SchmiznurfSchmiznurf Posts: 4,434
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    Nice rant, but i bet this bit is false. Also they have different costs. The box isn't the only unit cost.

    The same editions would be sold to retailers for the same price, the only time a different price is paid is when there is a difference. The normal game would cost, for example, 15 to each shop, whereas a special edition would cost 25 to whichever shops are willing to pay the extra.
  • mred2000mred2000 Posts: 10,050
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    I work at game and treat customers as they treat me, if someone comes in and talks to me like that then I will give it back, I am here to do my job not put up with someone elses crap.

    What happened to "the customer is always right"? Is that company policy? When I was a student and worked as a p/t shop assistant that sort of reaction, repeatedly, would be discipline material before being shown the door.
  • [Deleted User][Deleted User] Posts: 565
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    mred2000 wrote: »
    What happened to "the customer is always right"? Is that company policy? When I was a student and worked as a p/t shop assistant that sort of reaction, repeatedly, would be discipline material before being shown the door.

    The customer is always right mentality ceases when they are standing there giving abuse for something that clearly isnt their fault or in their control.
    Yes you should treat all customers with respect and be as helpful as possible becasue the customers business is vital to the company but that does not create a special class of person who can be auful and rude to someone who is there to help them!

    We have a policy of backing up our staff if a customer is rude / angry ect as long as the staff member behaves properly and doesnt instigate the arrgument.

    The arkham origins debacle is a prime example as there is nothing wrong with the disc or packaging that has caused the game to be defective but rather it a fault with the software itself.
    As stated previously when the OP tried to return the disc as faulty (which it is not) and the store refused to exchange the game for a new one as it wouldnt matter as the software itself is the issue (Personally I feel (and would have done myself) that the store should have refunded the customers money and explained the situation)
    It desont help that WB are not even bothering to fix these issues with a patch but will happily flog DLC.

    Yes there are proper "comic book guys and gals" in every store who can be rude/uncaring which puts us all in a bad light by the same token there are auful customers who think that we have control of the prices for second hand games because "their mate sold the same game last week for more than that".

    True story, there was a violent incident after xmas because a twently something bloke turned violent in the store (taking a swing at the manager) becasue his PS3 wasnt online out of the box.
    The manager (in his incident report) had tried to explain that he needed to follow the wifi set up but the customer was convinced that the console was broken and shouldnt need to do this as his "wireless was always on".
    When the manager set up the console on a near by tv and it showed the PS3 still in set up mode, the customer became aggitated and pushed the manager then took a swing while screaming various swear words at the manager and staff.
    Customer refused to leave despite the police being called and was arrested.
  • YuffieYuffie Posts: 9,864
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    True story, there was a violent incident after xmas because a twently something bloke turned violent in the store (taking a swing at the manager) becasue his PS3 wasnt online out of the box.
    The manager (in his incident report) had tried to explain that he needed to follow the wife set up but the customer was convinced that the console was broken and shouldnt need to do this as his "wireless was always on".
    When the manager set up the console on a near by tv and it showed the PS3 still in set up mode, the customer became aggitated and pushed the manager then took a swing while screaming various swear words at the manager and staff.
    Customer refused to leave despite the police being called and was arrested.

    Oh if only there was a wife set up option. Life would be so much simpler! :)
  • [Deleted User][Deleted User] Posts: 565
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    its not the first time they have been a bit snotty, this was the same store that said i would have to provide "video evidence " that Arkham Origins was faulty.

    the easy answer is just go to Grainger, they are usually cheaper and the staff are quite friendly, even though they never answer the phone

    This has been answered in previous posts but yes in this situation the game staff sucked in that they stuck to their guns in which the disc itself wasnt faulty and changing the disc would not stop the game being buggy but rather should have explained the situation and given you a refund.

    Have no idea where video evidence would have helped as theissues with AO are very well known as so the staff should have been able to advise you better.

    There are good game stores and bad stores just like with most other retailers.

    There is nothing we can do about price as that isnt set by us (for either pre-owned or new games) and if you can get it from another shop cheaper/prefer another store becasue you feel treated better then thats cool as its your right as a customer.

    If game goes the way of blockbuster then I am sure there will be many cheering for it and some saying its a bad thing as its another loss to the market place.
    I think that losing high street game stores will be a bad thing (not only because I work in one) as without rivals forcing other stores to keep prices down.
  • mred2000mred2000 Posts: 10,050
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    Yes you should treat all customers with respect and be as helpful as possible becasue the customers business is vital to the company but that does not create a special class of person who can be auful and rude to someone who is there to help them!

    We have a policy of backing up our staff if a customer is rude / angry ect as long as the staff member behaves properly and doesnt instigate the arrgument.

    "Behaving properly" surely doesn't mean that you can be an arrogant a**e back to the customer, though, which you suggested is what you personally do, as that just makes matters worse. And I'm sure in the story of the PS3 WIFI, the manager in question didn't take a swing back at the customer - if he had then it would only have exacerbated the situation, just like being arsey back at a customer would do.
  • [Deleted User][Deleted User] Posts: 565
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    Yuffie wrote: »
    Oh if only there was a wife set up option. Life would be so much simpler! :)


    Doh! ;-)

    Well it would make some husbands lives much easier....and I bet there are a few wives out there who would love the same set up option for their husbands! :D
  • [Deleted User][Deleted User] Posts: 565
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    mred2000 wrote: »
    "Behaving properly" surely doesn't mean that you can be an arrogant a**e back to the customer, though, which you suggested is what you personally do, as that just makes matters worse. And I'm sure in the story of the PS3 WIFI, the manager in question didn't take a swing back at the customer - if he had then it would only have exacerbated the situation, just like being arsey back at a customer would do.

    By your deffinition a customer can be a total @rse as they have a god given right as a customer while we lowly staff are there to take abuse with a smile and thank them for it.

    Not a chance!

    Please dont misunderstand, There is a huge difference between a customer who is frustrated and annoyed who needs to get their specific problem sorted out, this is appreciated and we receive training on how to deal with this and should go out of our way to help out.

    Then there is rude/abbrasive snots who are only there to make life difficult and speak to you like dirt, we are trained not to have to put up with those and have no issue in showing them the door and giving them back their own level of abuse!

    The manager mentioned in the story did everything he was supposed to and went beyond that with trying to appease the customer who turned instantly from annoyed but conversational to angry and violent in the blink of an eye.(as confirmed by witness statements (both store employees and customers in the store) and CCTV footage)
  • mred2000mred2000 Posts: 10,050
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    By your deffinition a customer can be a total @rse as they have a god given right as a customer while we lowly staff are there to take abuse with a smile and thank them for it.

    Not a chance!

    No, but I think giving back what you get will make matters worse - that's certainly what I was trained when I was a lowly shop assistant.

    There's a level it can get to were you have to call it and get a manager/supervisor/other member of staff involved. Hurling abuse back at a customer whilst attempting to throw them out just makes a bad situation worse and how you can't see that, I don't know.

    Again, I bet the manager in your story didn't start hurling abuse back at the angry, abusive, customer whilst parrying their blows and doling out right hooks and upper-cuts.

    The trick is to remain calm and handle the situation not act like an idiot and make matters worse.
  • [Deleted User][Deleted User] Posts: 565
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    mred2000 wrote: »
    No, but I think giving back what you get will make matters worse - that's certainly what I was trained when I was a lowly shop assistant.

    There's a level it can get to were you have to call it and get a manager/supervisor involved. Hurling abuse back at a customer whilst attempting to throw them out just makes a bad situation worse and how you can't see that, I don't know.

    Again, I bet the manager in your story didn't start hurling abuse back at the angry, abusive, customer whilst parrying their blows and doling out right hooks and upper-cuts.

    I am not advocating "hurling abuse back" I am stating that no store employee should have to stand there and take abuse from a customer.

    I feel you miss the point in which these passive aggressive snarky individuals will walk into the shop with the only intention is to make things difficult.

    I have no issue with giving back as good as I get but there is a line in which you dont cross and if a situation is getting out of control then you should recognise that and escalate it.

    I dont think you understand the type of customers that game or any other store that deals in computer games/geeky stuff like Forbidden planet etc.
    By working in these places you are a magnet for all types of people who wouldnt act this way in any other store.
    Take for instance trying to chill a situation between xbox and playstation fans, the levels of snark and attitude from both partys is on par with religious warfare.

    At no point do you ever get someone in Tesco arguing about different brands of yogurt but can get near riots in game where they argue over the merits of 720p vs 1080p for playing COD!

    Some back and forth is encouraged and a good conversation about a mutually loved franchise is a great way to build relationships between customers and game.
  • mred2000mred2000 Posts: 10,050
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    I dont think you understand the type of customers that game or any other store that deals in computer games/geeky stuff like Forbidden planet etc.
    By working in these places you are a magnet for all types of people who wouldnt act this way in any other store.
    Take for instance trying to chill a situation between xbox and playstation fans, the levels of snark and attitude from both partys is on par with religious warfare.

    At no point do you ever get someone in Tesco arguing about different brands of yogurt but can get near riots in game where they argue over the merits of 720p vs 1080p for playing COD!

    Don't try to say the customer types in Game are exclusive to Game/Forbidden Planet or any other 'specialist' retail store etc. Shop assistants in any store of any size have to deal with exactly the same situations, you're no better or worse off.

    Giving back as good as you get is a surefire way to add heat to situations that isn't necessarily needed no matter where you work or who you're dealing with.
    I feel you miss the point in which these passive aggressive snarky individuals will walk into the shop with the only intention is to make things difficult.

    As a student I worked in ASDA and Woolworths. Between jobs when older, and even for weekend work to help out friends, I've worked in an independent game shop and a comic book store so I'm not missing any point. I am well aware of awkward customers and I am well aware of how not to make situations worse - giving back as good as you get generally makes matters worse.
  • jokerzjokerz Posts: 1,353
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    I am not advocating "hurling abuse back" I am stating that no store employee should have to stand there and take abuse from a customer.

    I feel you miss the point in which these passive aggressive snarky individuals will walk into the shop with the only intention is to make things difficult.

    I have no issue with giving back as good as I get but there is a line in which you dont cross and if a situation is getting out of control then you should recognise that and escalate it.

    I dont think you understand the type of customers that game or any other store that deals in computer games/geeky stuff like Forbidden planet etc.
    By working in these places you are a magnet for all types of people who wouldnt act this way in any other store.
    Take for instance trying to chill a situation between xbox and playstation fans, the levels of snark and attitude from both partys is on par with religious warfare.

    At no point do you ever get someone in Tesco arguing about different brands of yogurt but can get near riots in game where they argue over the merits of 720p vs 1080p for playing COD!

    Some back and forth is encouraged and a good conversation about a mutually loved franchise is a great way to build relationships between customers and game.

    Most of the staff I deal with are great and even take the time to strike up conversation with you if you go in regularly. Always very helpful too!

    Your right no staff member in any shop or in any form of customer service should take the level of sh1t that some people seem to think its their god given right to dish out - people like that should be banned from the shop completely to teach them some manners.

    When I was doing customer service - something I no longer have the patience for - I always thought it would have been a good idea to have an "abuse the customer" day where you can swear shout and give attitude to the customers. Reckon it would have been good for getting rid of that pent up rage :D
  • Rich_LRich_L Posts: 6,110
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    mred2000 wrote: »
    What happened to "the customer is always right"? Is that company policy? When I was a student and worked as a p/t shop assistant that sort of reaction, repeatedly, would be discipline material before being shown the door.

    The customer is, quite often wrong. Like buying GTA for their 10 year old kid for example.

    I'm not sticking up for game, but with half-arsed sayings like that it gets my back up.
  • jokerzjokerz Posts: 1,353
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    Rich_L wrote: »
    The customer is, quite often wrong. Like buying GTA for their 10 year old kid for example.

    I'm not sticking up for game, but with half-arsed sayings like that it gets my back up.

    The customer is always right.

    Except when they are acting like a prat
  • [Deleted User][Deleted User] Posts: 565
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    jokerz wrote: »
    The customer is always right.

    Except when they are acting like a prat

    Amen Jokerz!
  • [Deleted User][Deleted User] Posts: 565
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    Rich_L wrote: »
    The customer is, quite often wrong. Like buying GTA for their 10 year old kid for example.

    I'm not sticking up for game, but with half-arsed sayings like that it gets my back up.

    Fair point, I totally agree with you.

    Totally get where you are coming from with Game gets on my nerves as well and I work for them!

    I dont think they do things that are logical but hey, it pays my bills and in general its a great job with fun people both customers and game employees
  • gdjman68wasdigigdjman68wasdigi Posts: 21,705
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    i was very polite to the guy on the phone, his condescending attitude was when i felt annoyed, even more annoying than those little stickers they seal used games with, i mean who cares??

    and why is the game a tenner more than their own website??

    in all fairness, my friend was a Game manager until they closed his store and he was laid off, i always went to see him because he normally gave me a good deal..

    "if you havent pre ordered with us, you are not going to get it..2

    "can i pre order now??"

    "no"

    ok, i will just hope for the best with Amazon then

    crap attitude....
  • gdjman68wasdigigdjman68wasdigi Posts: 21,705
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    The customer is always right mentality ceases when they are standing there giving abuse for something that clearly isnt their fault or in their control.
    Yes you should treat all customers with respect and be as helpful as possible becasue the customers business is vital to the company but that does not create a special class of person who can be auful and rude to someone who is there to help them!

    We have a policy of backing up our staff if a customer is rude / angry ect as long as the staff member behaves properly and doesnt instigate the arrgument.

    The arkham origins debacle is a prime example as there is nothing wrong with the disc or packaging that has caused the game to be defective but rather it a fault with the software itself.
    As stated previously when the OP tried to return the disc as faulty (which it is not) and the store refused to exchange the game for a new one as it wouldnt matter as the software itself is the issue (Personally I feel (and would have done myself) that the store should have refunded the customers money and explained the situation)
    It desont help that WB are not even bothering to fix these issues with a patch but will happily flog DLC.

    Yes there are proper "comic book guys and gals" in every store who can be rude/uncaring which puts us all in a bad light by the same token there are auful customers who think that we have control of the prices for second hand games because "their mate sold the same game last week for more than that".

    True story, there was a violent incident after xmas because a twently something bloke turned violent in the store (taking a swing at the manager) becasue his PS3 wasnt online out of the box.
    The manager (in his incident report) had tried to explain that he needed to follow the wifi set up but the customer was convinced that the console was broken and shouldnt need to do this as his "wireless was always on".
    When the manager set up the console on a near by tv and it showed the PS3 still in set up mode, the customer became aggitated and pushed the manager then took a swing while screaming various swear words at the manager and staff.
    Customer refused to leave despite the police being called and was arrested.


    surely nobody is that stupid, i mean apart from the same Game manager from the store i dont really get on with telling a customer GTAV would work on a 4gb 360 with a memory card...and no hard drive..

    sounds like somebody from the Jeremy Kyle show(wasent Bristol store was it?)

    ;-)
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