[RiverChelt]

Originally Posted by FirewireUk

Ok I just got upgraded to the premier collections package but there's a BUT! When I ordered the package the guy said the Tivo would be the 1TB as stated on the website. He said I'd have to pay the installation charge of £49.95 but that was it. Activation was included. So I've got my tivo box but it's a 500gb. So I rang customer services and a woman said what you have is correct. To get the 1TB you have to pay the extra activation charge. I said that's wrong. It clearly states on the website that all the collections get a 1TB tivo with a £49.95 install charge and the guy i spoke to confirmed that. At first she wouldn't except it saying the information I got was wrong and the website is wrong. She tried to place me on the VIP collection but I told her I didn't want that. In the end she said in good will she'd upgrade ME to a 1TB box even though it states this on the website. Anyone else had this?

wish id read this before the engineer turned up today.... exactly the same thing happened. only noticed it was a 500gb when i decided to rearrange my plugs and saw the big 500gb white sticker!!! absolute waste of time phoning customer services, they finally agreed it was a mistake that i got the 500gb but were adamant i'd still have at least one extra £50 charge. retentions were superb, box being switched over on Thursday, no cost (for engineer, or activation).

[Chris123]

Originally Posted by FirewireUk

Ok I just got upgraded to the premier collections package but there's a BUT! When I ordered the package the guy said the Tivo would be the 1TB as stated on the website. He said I'd have to pay the installation charge of £49.95 but that was it. Activation was included. So I've got my tivo box but it's a 500gb. So I rang customer services and a woman said what you have is correct. To get the 1TB you have to pay the extra activation charge. I said that's wrong. It clearly states on the website that all the collections get a 1TB tivo with a £49.95 install charge and the guy i spoke to confirmed that. At first she wouldn't except it saying the information I got was wrong and the website is wrong. She tried to place me on the VIP collection but I told her I didn't want that. In the end she said in good will she'd upgrade ME to a 1TB box even though it states this on the website. Anyone else had this?

Thanks for this, have just checked mine and I have also been given a 500GB Tivo. Will phone them tomorrow for the correct box to be fitted.

[Bandspread199]

They are at it! I was offered TIVO for free, no installation fee, no activation fee and the V HD box wired into any room I chose for free!

But no, the installer didn't have it on his worksheet So I phoned and was told that wasn't on the file and I'd have to pay £40+ to have the V Box installed! So I spoke to cancellations and told them to take the lot away! That means I will have to pay until the end of the contract! I said THEY had broken the contract! And in fact I had not signed anything! "But you accepted verbally when you were phoned." I said "Well in that case, you have a recording of "Harry" making the offer!"

Other box gets installed on Saturday for free!!!

And I have lost my E-mail totally! Morons! Mr Birkett is getting a message from me, no mistake!

[Chris123]

Just had my box swapped for a 1TB one after they fitted a 500GB model. The fitter said that customer services are offering the 1TB one but the fitters don't have the stock of them to fit.

Thanks to FirewireUk for pointing out they had been given the smaller model - if you hadn't had posted about your situation I doubt I would have checked.

[FirewireUk]

Originally Posted by Chris123

Just had my box swapped for a 1TB one after they fitted a 500GB model. The fitter said that customer services are offering the 1TB one but the fitters don't have the stock of them to fit.

Thanks to FirewireUk for pointing out they had been given the smaller model - if you hadn't had posted about your situation I doubt I would have checked.

No worries. I think with Virgin you just have to double check what you get and what they install. Couldn't fault the guy I spoke to at retentions. I got the impression that others had asked about the Tivo offer but got a load of twaddle off them. But fair play to him he checked the website and apologised for the mistake.