Bad news Orange moving abroad, good news workers can keep there jobs - BUT ???
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This story is a couple of days old now and although I can see the funny side, its not funny at all. If this story is true it just shows the contempt that Orange have for there Customers and workers - no wonder Orange and T mobile are going down the pan!
http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/8458555/Orange-tells-call-centre-workers-they-can-keep-their-jobs-if-they-relocate-to-the-Philippines.html
http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/8458555/Orange-tells-call-centre-workers-they-can-keep-their-jobs-if-they-relocate-to-the-Philippines.html
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The majority of their customer services definitely *are* based offshore - more than just the accents, its the overall attitude.
I was mildly surrprised when I last called - first spoke to someone offshore who was actually very good - polite, clearly spoken, helpful, then I got put through to someone in the UK who was equally good.
Doubt thats typical of their customer services though.
To be honest I rather live in Manilla than Darlington. Who in their right mind would live in Darlington?
i lol'd
I can assure you that I'm not in Asia
The EE Press Office are attempting to get the article corrected as it does contain errors.
Funnily enough I had a similar experience when I telephoned customer services back in February. It still took me a good 10 minutes before I actually spoke to somebody though.