Options
O2 - getting worse.
louise1966
Posts: 4,012 Forum Member
✭✭✭
Got sms today saying I had used 80% of my data. I used my samsung to access the internet when my laptop hd was being replaced but, over the last month, I haven't even used the wifi on it, so know there is a problem. Last time this happened, O2 had to send it away for repair. Because each time I called customer services, the call was ended, I used the online chat. I repeatedly stressed to this Sam guy, that I wasn't going online with my phone, to which he wrote back that the figures don't lie. I wasn't debating that, I know something is using the data, just not me. He seemed oblivious to the point I was making, and extremely unhelpful. I used my mum's phone, and got a lady who very kindly offered to call me back; the online guy said he would get me a callback within 24 hours! She is going to call me back tomorrow, with an update.
I am on pay monthly, out of contract. Because I hardly ever use my phone - I can go days without calling or texting - I am thinking of going on to a sim only deal - and not with O2, whose customer service is deteriorating rapidly. The online guy told me to take my phone in to the O2 shop; if he had read my account notes, he would have seen that O2 had compensated me last year, due to the treatment I received from the employee in the shop.
I have always been with O2 and, when you get someone who knows what they're talking about, they can usually sort your problem out. My monthly bill never exceeds £14 but, if I'm not using my full entitlement, that is money wasted.
I am on pay monthly, out of contract. Because I hardly ever use my phone - I can go days without calling or texting - I am thinking of going on to a sim only deal - and not with O2, whose customer service is deteriorating rapidly. The online guy told me to take my phone in to the O2 shop; if he had read my account notes, he would have seen that O2 had compensated me last year, due to the treatment I received from the employee in the shop.
I have always been with O2 and, when you get someone who knows what they're talking about, they can usually sort your problem out. My monthly bill never exceeds £14 but, if I'm not using my full entitlement, that is money wasted.
0
Comments
In the meantime, if you aren't using the internet on your phone and assuming the option exists, then just completely turn the data OFF from within your phone settings.
If you are using a lot of data select a better data tariff.
As suggested turn data off on your phone and also look where the usage is coming from.
I pay for data, as a back up, in case I need it but, as my data allowance is being rapidly depleted, I am paying for something I cannot use. O2 don't seem particularly bothered. I have decided now, I am definitely leaving O2. I cannot endure this hassle any longer, and the apathetic, even negligent, attitude of O2.
As I cannot establish a conversation on the phone with them, and online chat doesn't seem to get me anywhere, I want to email them, but cannot find an address. Does anyone have an email for O2, please? Or a text number?
Simi I agree 100%. I was given compensation from o2, after the staff in the local o2 shop accused me of lying. Still haven't had a call back. Lots of tweets, saying nothing, apart from "we would like to help, but can't arrange call backs from here"I have always been with o2 and, initially, had no problems. o2 has become so apathetic, taking the customer for granted, I am definitely leaving asap. I would still like to get this issue resolved. Can you keep your 02 number if you go with another network PAYG? I've always been on a contract, which I prefer, but if my recent experience with o2 is indicative of other companies, signing up to a 2 year contract, may not be too sagacious. Staff also told me o2 customer service doesn't have an email address. (?)
Thing is, I'm paying for it, so should have access to it. I can't contact them to discuss it.
Yes, you can still take your number.